[Hiring] Development Operations Manager @Women Donors Network

Role Description

Women Donors Network (WDN) and its 501(c)(4) affiliate, Women Donors Action (WDA), are hiring a passionate and seasoned Development Operations Manager to build and manage the systems, data, and workflows that power our rapidly growing donor network and grantmaking organization. This role is for a CRM owner, systems builder, and data steward who takes pride in data integrity, reporting, and analytics. You’re energized by designing standards and tools that people actually adopt, and you understand that behind every record is a relationship.

This is a full-time, remote role based in the United States, with occasional travel. The Development Operations Manager reports to the Vice President of Community & Development and works closely with the Finance Team, the Technology Team, and external consultants. Grounded in a deep commitment to social justice, this role helps strengthen the leadership and effectiveness of a multiracial, multigenerational membership community of donor organizers.

Qualifications

• At least 5 years of development operations experience.
• Advanced CRM user, with Salesforce strongly preferred.
• Experience with multi-entity organization or 501(c)(3)/501(c)(4) gift processing is a strong plus.
• Strong data analysis and storytelling skills.
• Proven track record of strong project management.
• Discretion with sensitive and confidential information.
• Proficient with Google Workspace, Zoom, Slack, and MacOS.

Requirements

• Manage day-to-day use of the Salesforce CRM, including data entry, cleanup, and deduplication for membership and fundraising records.
• Oversee timely, accurate processing and acknowledgment of contributions and pledges across WDN (501(c)(3)) and WDA (501(c)(4)).
• Continuously improve and optimize Salesforce in partnership with the Head of Technology, the Community & Development Team, and external consultants.
• Design systems to track member engagement across all member-facing teams.
• Set and enforce organization-wide CRM data standards, field definitions, and permissions.
• Write SOPs and training materials for Salesforce and related tools.
• Assess whether WDN/WDA’s current tools meet the team’s needs and recommend changes.

Benefits

• Medical, Dental, and Vision Insurance (paid by WDN at 100% for employees and 80% for dependents).
• 401K Contribution (4% of your gross pay contributed by WDN and an additional 3% match of your gross pay).
• 20 Vacation Days, 14 Sick Days, and 14 Company Holidays.
• Partial Reimbursement of Your Internet and Phone Expenses for your home office.
• Financial Support for Learning and Professional Development Opportunities.