[Hiring] IT Systems Analyst @Associa

Role Description

The IT Systems Analyst maintains, troubleshoots and repairs computer hardware, software, network, and minor server problems. In addition, the incumbent installs new hardware, performs software upgrades, and provides desktop administration as required. Assigned area(s) of responsibility are activities of moderate complexity and impact. The individual will handle the administration and acquisition of mobile devices and serve as the primary support administrator for smartphones, tablets, and non-Windows devices as required for the support of the organization. In this role, they will provide technical advice and support to system users. This individual is expected to perform a variety of tasks as required for business operational support. The incumbent must consistently demonstrate the ability to work both independently and in a team setting, demonstrating flexibility and adaptability in a fast-paced business environment.

This is a remote position for candidates residing in Florida State. It may require periodic travel to branch locations within the assigned geographic area.

• Actively coordinates with team members and other service support groups to effectively resolve incidents and requests.
• Provides tier 2 technical support and service restoration for daily operations and project efforts.
• Follows procedures and guidelines to install, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software, workstations, printers, wireless devices, and handheld devices.
• Deploying and reporting updates with Systems Management Server or System Center Configuration Manager or similar enterprise management tools for desktop management.
• Creating discrete software images for deployment of end client devices or providing recovery solutions for client devices.
• Supports and collaborates with team members and other technical staff.
• Demonstrates quality service and accountability in the process of resolving incidents and tracking computer systems and device inventory.
• Proactively seeks information and utilizes analytical and creative problem-solving skills along with standard processes and technologies.
• Demonstrates relationship building, effective communication skills, and quality service in the process of collaborating with, supporting, advising, and educating customers and team members.
• Promotes understanding with customers on the benefits of the IT service provider model to help foster collaboration.
• Contributes to hardware, software, services enhancements by identifying when established procedures are not working and making recommendations for improvements.
• Develops and edits customer and technical support knowledge base documentation.
• Demonstrates quality service by actively contributing to customer satisfaction through advocating for customer needs.
• Other duties as assigned.

Qualifications

• Maintain, troubleshoot and repair computer hardware, software, network, and minor server problems configurations.
• Knowledge of Windows 10 and 11.
• Knowledge of Microsoft Active Directory usage.
• Knowledge of TCP/IP Networking Protocols.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Project management at a proficient level.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

Requirements

• Bachelors Degree Required.
• 3 – 5 years of directly related or closely related experience.

Travel Requirements

• This position may require periodic travel to branch locations within the assigned geographic area, state, or region.