[Hiring] Systems Operations Analyst @Sunrise Systems

Role Description

The role is remote. If local, possibly occasional meetings but would be infrequent.

• Top thing: Experience with SAP Ariba is a must.
• Equipment: client laptop will be provided if they are local/within the service territory. Otherwise, they will need to use their own device or vendor-provided device. Any other tools must be provided by the vendor.
• With prior Client Manager approval, may expense a set amount for phone/internet reimbursement.

Ariba System Administration

• Administer and maintain SAP Ariba modules, configurations, workflows, catalogs, templates, and master data.
• Manage approval workflows, routing rules, and system configurations.
• Create, update, and maintain contract templates, forms, conditions, and questionnaires.
• Support supplier enablement activities and Ariba Network integrations.
• Maintain taxonomy structures, commodity codes, and classification data.
• Monitor and resolve system interface and batch processing errors.
• Support system upgrades, releases, and configuration changes.

Functional Support & Issue Resolution

• Provide functional support for procurement system issues and complex user inquiries.
• Troubleshoot and resolve system defects, process issues, and data discrepancies.
• Escalate technical issues to IT and vendors when required and track through resolution.
• Analyze recurring issues and implement sustainable corrective actions.
• Support incident management and service request fulfillment through established intake processes.

Testing, Enhancements & Change Management

• Coordinate and execute system testing activities, including User Acceptance Testing (UAT).
• Develop test scripts and document testing results.
• Support implementation of approved enhancements and process improvements.
• Participate in release management, change governance, and deployment activities.
• Partner with IT and business stakeholders to define functional requirements and validate solutions.

Stakeholder Partnership

• Serve as a liaison between Procurement, IT, Accounts Payable, Strategic Sourcing, TPRM, and external vendors.
• Gather business requirements and translate them into system solutions.
• Provide recommendations for process standardization, automation, and operational efficiency.
• Support strategic initiatives and digital transformation efforts impacting procurement systems.

Qualifications

• Experience with SAP Ariba.
• Strong problem-solving skills.
• Ability to work collaboratively with cross-functional teams.

Requirements

• Experience in system administration and support.
• Strong analytical skills.
• Excellent communication skills.

Benefits

• ACA compliant medical coverage.
• Dental insurance.
• Vision insurance.
• Sick time benefits as required per State regulations.

Compensation

The hourly rate for this position is $71.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Contact

Raghu: [email protected] | URL: www.sunrisesys.com