[Hiring] Systems Monitoring Analyst I @Katmai

Role Description

Responsible for contributing to operation and maintenance of an enterprise portal serving 1M users. Work closely with Information Architects, Senior Developers and Product Owners to address user needs, and with Creative Technologists to produce effective and functional solutions while maintaining design integrity across all project phases.

Qualifications

• Bachelor’s Degree in a related technical discipline is preferred; equivalent work experience will be considered.
• Must have active CompTIA Security+ certification or must be able to obtain and maintain the CompTIA Security+ certification within two (2) months of the first day of employment.
• Must complete Salesforce Platform App Builder training and Trailhead training within two (2) months of the first day of employment.
• Exposure to source and artifact control, and configuration management.
• Relevant knowledge of current and emerging data center and infrastructure technologies.
• Proficient in determining the appropriate strategy for recoverability and continuity of business operations.
• Willingness to work weekends, night shifts, and in a 24/7 operational environment, including holidays as required.
• Must be able to read, write, and speak fluent English.
• Must be able to obtain and maintain a Secret Security Clearance (generally, U.S. Citizenship required) with a Top Secret background investigation.
• Must obtain and maintain any necessary security access and/or background checks.

Requirements

• Continuously monitor eCRM, Salesforce, MNP, and MN3P systems to ensure optimal performance and uptime.
• Identify, document, and respond to system alerts and anomalies promptly to minimize downtime and service disruptions.
• Assist in diagnosing and resolving basic application and system issues, escalating complex problems to senior team members as necessary.
• Create and manage JIRA tickets to document identified issues, track their resolution, and ensure timely follow-up.
• Communicate authorized and unauthorized service interruptions to relevant stakeholders, ensuring clear and timely dissemination of information.
• Generate and maintain logs and reports detailing system performance, incidents, and resolutions.
• Work closely with cross-functional teams to support system maintenance, updates, and deployments.
• Adhere to organizational security policies and procedures, ensuring all activities comply with T3 security clearance requirements.
• Contribute to the formulation and maintenance of an enterprise-wide baseline of Red Hat Enterprise Linux (RHEL) operating systems.
• Support deployments using container technologies such as Docker, OpenShift and AWS ECR.
• Support security activities using relevant tools, systems, and applications in support of Risk Management Framework to include: SPLUNK, APP DYNAMICS, NESSUS, ACAS, DISA STIGs, SCAP, Audit Reduction, and HBSS.
• Generate or provide input for new or existing documentation.
• Maintain regular and punctual attendance.
• Perform other duties as assigned.

Benefits

• Pay: $58,288-$75,000 annually
• Eligible Benefits: Medical, Dental, Vision, Life & AD&D Insurance, Long-Term & Short-Term Disability Insurance, 401(k) Savings Plan, Employee Assistance Program (EAP), Vacation & Paid Personal Time, 11 Paid Federal Holidays, and Leave of Absence.

Company Description

We are a VEVRAA Federal Contractor. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law. Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).