[Hiring] System Analyst @Professional Service Bureau Inc.

Role Description

Accomplish business objectives by being involved in day-to-day support tasks, identify problems to automate processing or to improve existing collection system functions by performing the following duties:

• Inventory control and management based on client requirements and contracting.
• Test new system builds, programs, scripts, and any changes related to the data system.
• System upgrade: obtain and review release notes and disseminate the information to the appropriate team members via applicable design document. Test all changes related to the upgrade.
• Work with Managed Service Vendors to request work, troubleshoot issues, test work in progress and finalize for release to production.
• Review accounts based on exception reporting to ensure accounts are following automation.
• Processes vendor letter exports and imports.
• Monitor accounts and identify patterns or trends.
• Create/Modify reports.
• Review Artiva systems and contact platform capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system.
• Assist Artiva System Administrator in resolution of work problems related to flow charts, project specifications, or programming.
• Help troubleshoot end user questions.
• Assist and provide feedback on internal and external audits due.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Special projects as assigned.

Qualifications

• High school diploma or GED required; Associates degree or equivalent from a two year or technical school; or 6 months to one-year related experience and/or training or equivalent combination of education and experience degree preferred.
• 1 + year of experience working with Artiva Healthcare - Ontario Systems Applications.
• Additional Skills Required: Scripting, pool scripts for contact platform.
• Knowledge of Visual Basic for Applications (VBA) and Structured Query Language (SQL) to interact with database systems and develop applications to automate processes and increase staff effectiveness.
• Strong working knowledge of Ontario Reports, Crystal Reports.
• Experience in developing and implementing software.
• Ability to work with geographically dispersed team.
• Strong oral/written communication.
• Ability to be flexible with work hours and willingness to be on call when needed.
• Prior experience with utilizing Accounts Receivable Management Systems with integrated dashboards to measure business data and empower management.
• Expertise with Business Intelligence and Data Visualization tools, including Microsoft Excel, Power Pivot (DAX), and Power BI.

Requirements

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Knowledge of SQL, Crystal Reports, EPIC, IDX, Simens/Cerner, Meditech, Ontario Database software.

Benefits

• Favorable background investigation - specific to department and position requirements.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• Must regularly lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include those used to work with computers.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Teleworking setting.
• Computer, monitor(s), telephone, and headset used.
• The noise level in the work environment is usually moderate.