[Hiring] Flight Applications Systems Analyst @Embry-Riddle Aeronautical University

Role Description

Embry-Riddle Aeronautical University is seeking a highly analytical and customer-focused Flight Applications Systems Analyst to join the Information Technology department in a fully remote capacity. This position supports, maintains, and enhances the University’s core flight systems, including Talon ETA/RMS, SplashBI, and related applications and integrations.

• Provides application support, develops and maintains operational and analytical reports.
• Writes and troubleshoots SQL queries, validates data, and investigates complex system issues.
• Gathers business requirements, analyzes processes, and translates customer needs into effective reports, system enhancements, and sustainable technical solutions.
• Demonstrates strong problem-solving, communication, and project coordination skills.
• Manages competing priorities, collaborates with technical and non-technical stakeholders, and delivers responsive customer service.
• Experience with SplashBI is preferred; comparable reporting platforms will be considered.
• Knowledge of higher education and/or flight operations is beneficial.
• Requires 24/7 rotating on-call availability.

Qualifications

• Bachelor’s degree in Computer Science or a related field.
• Three to five years of related experience in Information Technology.
• Knowledge of software development life cycle principles, methods, and tools.
• Ability to support applications, troubleshoot complex technical issues, and communicate technical information to both technical and non-technical users.
• Ability to learn to read code and work with programming and scripting languages, including SQL.
• Knowledge of interface construction.
• Strong analytical, problem-solving, organizational, and critical-thinking skills.
• Excellent written and verbal communication, customer service, documentation, and training skills.
• Ability to manage multiple priorities, work independently with limited direction, and meet competing deadlines.
• Ability to establish and maintain effective working relationships with administrative, clerical, and academic stakeholders.
• Proficiency with Microsoft Windows and Microsoft Office applications, including Outlook, Excel, Word, Visio, Project, and PowerPoint.
• Ability to maintain positive and respectful working relationships, demonstrate integrity and accountability, and adhere to university policies and procedures.

Requirements

• Experience in a higher education administrative and/or academic computing environment.
• Knowledge of flight systems and flight operations.
• Experience with application support, enterprise reporting tools, SQL queries, data validation, requirements gathering, and system integrations.
• Knowledge of Agile methodology related to application support and project management.
• Experience with SplashBI or comparable reporting platforms.
• Experience coordinating system upgrades, testing, application enhancements, and vendor relationships.

Benefits

• Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year.
• Receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.
• Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.