[Hiring] Systems Analyst II @Kyyba

Role Description

This position will not require onsite work; however, if corporate requirements change, it may transition to a hybrid model with Detroit Towers as the onsite location.

• Identify and communicate business needs and translate business requirements into technical system and functional specifications.
• Support one or more moderately to highly complex business processes/systems for multiple business units.
• Participate in business short-term planning sessions to ensure understanding of business goals, direction, and business requirements; provide input from an IT systems perspective.
• Serve as a liaison between business area and the IT organization and vendors in coordination with project managers to provide technical solutions that address user needs.
• Coordinate business day-to-day operational issues and track through closure.
• Develop, write, and communicate systems design, functional system specifications, and functional architecture analysis.
• Identify gaps or issues.
• Work closely with business, vendors, and enterprise technical teams to triage production issues and track through closure.
• Support and monitor daily critical functional processes.
• Support and coordinate release management activities.
• Analyze customer's systems and capabilities to understand strengths and weaknesses for the identification of opportunities for system improvement.
• Identify, investigate, resolve, and escalate problems as needed.
• Gather data to support recommendations to address problems.
• Procure technical assistance to help in problem resolution.
• Work closely with developers and end users to ensure technical compatibility and user satisfaction.
• Provide factual content to feasibility study for standard development projects and enhancements.
• Stay abreast of new and emerging technologies.
• Analyze technology trends to determine impact on the achievement of business goals.
• Identify issues based on the impact of new/emerging technology or modifications to existing systems.
• Provide input for the development of Service Level Agreements (SLAs) and/or forecasting activities as needed.
• Review performance against SLAs and identify areas for improvement.
• Support achievement of SLAs.
• Coach and mentor less experienced team members.
• Other duties as assigned.

Qualifications

• Bachelor's degree in related field preferred.
• Three (3) years of relevant system solution development, testing, and implementation work experience required.
• Strong analytical, technical, interpersonal, and communication skills.
• Knowledge of Informatica.
• Knowledge of business operations, systems requirements, and IT processes.
• Ability to work independently or within a team environment.
• Production systems monitoring and 24/7 on-call support on a rotation basis.
• Medicare Advantage business domain experience is a plus.