[Hiring] IT Support Specialist @QuickTeam

Role Description

We are seeking an experienced IT Support Specialist with Level 2 to Level 3 support experience to join our team at QuickTeam. In this role, you will provide after-hours IT support, handle escalated issues, and help keep systems running smoothly overnight.

• Provide Level 2–3 remote IT support, resolving escalated technical issues for users and customers
• Manage support requests in the IT ticketing system, keeping tickets updated and resolved on time
• Respond to after-hours system alerts and escalate issues when needed
• Help with routine overnight maintenance, such as updates and backups
• Communicate clearly with users and leave handoff notes for the morning team
• Maintain accurate documentation of support activities and solutions

Qualifications

• Level 2 to Level 3 IT support experience
• Experience at a Managed Service Provider (MSP) is a strong plus
• Used or working knowledge of an IT ticketing system
• Excellent written and verbal communication skills
• Willing to work 7:00 PM – 4:00 AM EST
• Strong troubleshooting and problem-solving skills
• Ability to work independently and in a team environment

Company Description

QuickTeam is a company that provides businesses with virtual employees to help them grow and become more productive. We provide virtual assistants, receptionists, and other support staff to help businesses take care of their day-to-day tasks and focus on what they do best.

By working with us, we will help you find companies where you can make an impact, be a part of their team for the long term, and join the QuickTeam family.