[Hiring] IT Helpdesk Support Specialist @Emapta

Role Description

Strengthen the technology behind America's digital healthcare future. As an IT Helpdesk Support Specialist, contribute to a healthcare innovator where secure SaaS platforms, reliable IT infrastructure, and seamless digital operations support accessible medical services. Through Emapta, gain international exposure, deepen your cloud technology expertise, and pursue a long-term global IT career alongside top 1% talent in a growth-focused environment.

Qualifications

• 1 to 3 years of relevant experience in IT helpdesk support, technical support, or a related IT function.
• Proven experience in supporting Software-as-a-Service (SaaS) environments.
• Hands-on experience with Mobile Device Management (MDM) solutions.
• Hands-on experience with Okta or similar Identity Provider (IdP) platforms.
• Experience with IT Service Management (ITSM) or ticketing systems.
• Strong technical troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written English communication skills.
• Ability to work independently and effectively in a fully remote environment.

Requirements

• Experience with Microsoft 365, Microsoft Entra ID, and Microsoft Intune.
• Experience in macOS and Windows administration.
• Experience in startup or high-growth business environments.

Benefits

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment