[Hiring] Campus Deskside Support @Abacus

Role Description

The Desktop Support Technician will be responsible for all end users support services local and remote, including break-fix, desk-side support, new system installation, and inventory and asset tracking activities. In addition, this position will provide in-depth technical hardware and software troubleshooting and support for all PC/Mac desktop, laptop and mobile device platforms.

Primary Responsibilities

• Technical Support for End User PC's/Mac's workstations, hardware, software, peripherals and printers.
• Deploy new PC's/Mac's for End Users (Lifecycle Management) including hardware, software, and OS imaging.
• Support software and hardware refresh/upgrade/configuration efforts – Windows 10, Microsoft Office, Proprietary applications, etc.
• Plan, prioritize, organize and complete work to meet established SLA's adherence, KPI's and End User Compute objectives.
• Perform Installs, Moves, Add and Changes (IMACs) of hardware and software.
• Maintain required documentation involved in asset tracking/deployments to ensure accurate billing with respect to internal chargeback model.
• Provide technical support and expertise to install, maintain and ensure effective performance of hardware and software.
• Analyze technical problems and recommends and applies required solutions.
• Educate end users when installing new equipment or software.
• Experience with Autopilot or MDT deployment tools.
• Perform tasks to improve the efficiency, reliability, availability, and stability of the computing environment.
• Maintain documentation to ensure efficient and accurate department operations.
• Support AV systems and equipment for onsite and remote locations as needed.
• Support VIP/Executive level user base on daily basis.
• Assist in remotely supporting users at all company and potential WFH locations.
• O365 practical experience.
• Asset management practical experience.
• Bitlocker or encryption software experience.
• HDA Service Desk Software experience or similar Service Desk ITIL compliant software.
• Microsoft Teams Support and Operational experience.
• Team Player, Positive and with can do attitude.
• Ability to work in a fast-paced environment with daily reprioritization.
• Good written and communication skills to all levels of Management and end users.
• Outstanding Customer Service Skills.
• Dell Support Experience.
• Bilingual preferred but not required.
• Other duties as assigned.

Qualifications

• Desktop Support in an Enterprise environment: 2-3 years.
• Comptia A+ Certification: (Required).
• Microsoft Technical Associate Certification (Preferred).
• Dell EMC Support Certification (Preferred).
• Experience in LANs, WANs, Personal Computers and software delivery applications.
• Knowledge of computer security products.
• Excellent interpersonal skills in a customer-facing environment, experience working with executive level preferred.
• High level of technical proficiency with IT equipment is a must.
• Working knowledge in major desktop operating systems (Windows 7, 8.x, 10, OS X, iOS).
• Excellent Desktop support troubleshooting skills needed.
• Must have the ability to multitask with strong organization and time management skills.

Benefits

• Max Bill Rate: $45.00.
• Need to start immediately.