[Hiring] IT Consultant @Duke Health

Role Description

The Consultant, IT serves as the BI platform and strategy lead for the PRMO Business Intelligence team. This role is responsible for defining BI standards, governance, and long‑term analytics strategy in alignment with organizational priorities. The position provides oversight of BI platforms, security, and organizational reporting frameworks, and partners with senior and executive leadership to shape high‑impact analytical initiatives. The Consultant, IT holds accountability for consistency, scalability, risk management, and the overall effectiveness of BI solutions with the PRMO.

This role serves as a senior technical leader within the PRMO Business Intelligence team. The position provides advanced technical guidance, consultation, and support to Business Process Consultants and Senior IT Analysts, helping shape solution approaches, resolve complex issues, and ensure consistent application of BI standards and best practices across the team.

Qualifications

• Bachelor's Degree in a business or technical field is required.
• Master's Degree preferred.

Requirements

• Ten (10) or more years of progressive experience in business intelligence and analytics within a healthcare environment, including advanced expertise with Epic EHR data and reporting platforms.
• Proven experience providing strategic leadership for BI platforms, standards, and governance.
• Demonstrated success partnering with senior and executive leadership to shape analytics strategy and oversee complex, cross‑domain BI initiatives.
• Certification in Epic Clarity Data Model and Revenue Data Model required.
• Certification in Epic Caboodle preferred.

Benefits

• Expert knowledge of IT Service Management principles and their application to organizational business intelligence and analytics environments.
• Demonstrated ability to build and maintain strong business relationships at all organizational levels to improve service delivery and customer outcomes.
• Strong understanding of Service Level Management, performance measurement, and operational governance.
• Ability to engage, influence, and communicate effectively with technical teams, business partners, and senior/executive leadership.
• Experience with service management and ticketing systems (e.g., ServiceNow), supporting structured intake, prioritization, and resolution processes.
• Excellent organizational, time‑management, communication, and presentation skills, with the ability to convey complex concepts clearly to diverse audiences.
• Analytical, solution‑oriented mindset with strong troubleshooting and decision‑making capabilities.
• Demonstrated leadership, teamwork, and self‑direction, with the ability to set goals, drive outcomes, and guide others.
• Proficiency in Microsoft Office and related productivity tools.