[Hiring] Associate IT Service Center Rep @University of Arkansas for Medical Sciences

Role Description

Under general direction of IT Client Services Management Team, provides first-tier support to end-users for applications and hardware. Identifies incidents which require second-tier support and documents necessary information prior to submitting incidents to second-tier support. May interact with network services, systems administrators, server support, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to troubleshoot and resolve problems. Recommends systems modifications to reduce user problems. Maintains knowledge and technical troubleshooting skills in field of expertise.

***Please note that this position will typically work from home (remotely) after initial training. Temporary workspaces may be available on campus for short-term need but are not guaranteed. Employee is responsible for following Remote Work Policy 4.4.22.***

Qualifications

• Associate Degree in Information Technology or related field of study with 2 years of experience in IT support functions, PC computer support or other relevant job experience -OR-
• High School Diploma/GED with 4 years of experience in IT support functions, PC computer support or other relevant job experience
• Must have knowledge of Microsoft Products (Word, Excel, PowerPoint, Outlook) as well as Skype and VPN connections.
• Ability to work in a team environment.
• Excellent written and verbal communication skills.

Requirements

• Salary Information: Commensurate with education and experience
• Required Documents to Apply: Resume
• Optional Documents: None specified
• Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check
• This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification).
• A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law.
• Any criminal history will be evaluated in relationship to job responsibilities and business necessity.
• The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy