[Hiring] Associate IT Service Center Rep @University of Arkansas System

Role Description

Under general direction of IT Client Services Management Team, provides first-tier support to end-users for applications and hardware. Identifies incidents which require second-tier support and documents necessary information prior to submitting incidents to second-tier support. May interact with network services, systems administrators, server support, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to troubleshoot and resolve problems. Recommends systems modifications to reduce user problems. Maintains knowledge and technical troubleshooting skills in field of expertise.

***Please note that this position will typically work from home (remotely) after initial training. Temporary workspaces may be available on campus for short-term need but are not guaranteed. Employee is responsible for following Remote Work Policy 4.4.22.***

Qualifications

• Associate Degree in Information Technology or related field of study with 2 years of experience in IT support functions, PC computer support or other relevant job experience -OR-
• High School Diploma/GED with 4 years of experience in IT support functions, PC computer support or other relevant job experience
• Must have knowledge of Microsoft Products (Word, Excel, PowerPoint, Outlook) as well as Skype and VPN connections.
• Ability to work in a team environment.
• Excellent written and verbal communication skills.

Requirements

• Bachelor's degree in information technology or related field of study with 2 years of experience in IT support functions, PC computer support or other relevant job experience. (Preferred)

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy