[Hiring] Workers Compensation Support I @OnTrac

Role Description

OnTrac is hiring a Workers Compensation Support I! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

The Workers Compensation Associate provides administrative and operational support for the workers’ compensation program. This role assists with claim processing, documentation, reporting, and communication with employees, managers, insurers, and third-party administrators (TPAs). The position helps ensure workers’ compensation claims are recorded, investigated, submitted, and maintained accurately and in compliance with applicable laws, regulations, and established processes.

• Claims intake, processing & compliance:
• Support the recording, investigation, and reporting of workers’ compensation claims in compliance with applicable laws and regulations.
• Coordinate claim intake, documentation, and submission to insurance carriers and TPAs in a timely manner.
• Claim records & documentation:
• Maintain accurate claim files and records, ensuring all required documents and case information are complete and current.
• Employee, manager & partner support:
• Serve as a primary point of contact for injured employees, managers, insurers, and external partners, providing guidance on claim processes, required documentation, and status updates.
• Case communication & return-to-work updates:
• Communicate case details and necessary information to involved parties, including notifications related to hearings, outcomes, return-to-work status, and work restrictions.
• Claims reporting, trends & program improvement:
• Conduct periodic case reviews, maintain and update claims databases, generate reports on trends and costs, and identify opportunities to improve program effectiveness and reduce risk.

Qualifications

• Basic knowledge of workers’ compensation and administrative support procedures
• Basic proficiency in Microsoft Office or similar tools
• Strong attention to detail and organizational skills

Requirements

• You follow instructions and established processes to complete workers’ compensation support activities accurately.
• You communicate professionally and effectively, both verbally and in writing.
• You develop the necessary job skills and learn company policies and procedures to complete your responsibilities.
• You complete routine assignments consistently while maintaining attention to detail and organization.

Benefits

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave*
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs