[Hiring] Workers Compensation Claims Manager @AvonRisk

Role Description

Reports directly to the Vice President of Claims. Under the general direction of the Vice President of Claims, is responsible for managing a claims department comprised of claims supervisors, claims specialists, claims assistants, and possibly other personnel involved directly in the claims function. Has overall responsibility and accountability for the work product of the claims department to include the quantity of work processed as well as the quality. The nature of the work involves:

• Coaching and counseling of the claims supervisors as well as other department staff when required.
• Monitoring department work product to assure compliance with Labor Code provisions as well as company rules and regulations.
• Conducting performance evaluations and instituting corrective action when appropriate.
• Monitoring, controlling, and planning.

Qualifications

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Eight or more years of progressive technical claim experience, demonstrating a high degree of judgment and discretion.
• Capable of providing adequate guidance on complex claim cases and can negotiate settlements effectively.

Requirements

• Manages 3 to 7 subordinate supervisors who supervise a total of 7 to 10 employees in the Claims Department.
• Responsible for the overall direction, coordination, and evaluation of these units.
• Directly supervises one non-supervisory employee.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Requires a working knowledge of the Labor Code of the State of California as it pertains to workers compensation claims.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Company contributions to HSA and FSA plans.
• Employer paid life and disability insurance.
• 401(k) with company match.
• Paid time off (PTO) and company paid holidays.
• Learning and development opportunities that support real career advancement.
• Employee assistance resources and a supportive culture that values balance and wellbeing.