[Hiring] Workday HCM Manager @Cognizant

Role Description

The HCM Manager provides leadership and expert advice to management and to the members of his/her team. You will work closely with other teams to identify business and project needs, assist with staffing assignments, and ensure work/life balance of our consultants are monitored and adjusted appropriately. The Manager typically reports to a Senior Manager level position within the Delivery organization.

• Manages all aspects of customer support including workforce management, service level management, and customer relationship management.
• Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-system.
• Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests.
• Resource coordination and allocation for team members prioritizing tasks/CRs within the team.
• Oversees team forecasting and utilization.
• Will work on post go-live major change requests and/or enhancements’ End to End Testing and partners with customers in all phases of the project up to hypercare support.
• Manages day-to-day team operations in identifying and establishing processes, standards, and key metrics.
• Build and consolidate internal training materials and/or create pack for new functionality deployment & offering for customers.
• Work effectively with team members to support customer satisfaction and success.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field is required.
• Strong Workday implementation experience.
• 5 years’ experience with Workday.
• SME of at least 1 Workday Module.
• Workday supplemental Certification is an advantage (Payroll, Absence, Time Tracking, Core and Advanced Compensation etc.).
• Ability to manage multiple projects and initiatives simultaneously.
• Ability to identify and analyze areas of risk and develop plans to minimize.
• Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations.
• Ability to work in a diverse, fast-paced environment and effectively collaborate across teams.

Benefits

• Entrepreneurial environment that welcomes your ideas.
• Opportunity to do great work.
• Outreach programs that support communities and tap into your volunteer spirit.
• Learning opportunities to help current needs and advancement.
• Global operations, with opportunities in North America, Europe, and Asia Pacific.
• An abundance of Affinity groups to meet your needs.

Company Description

• Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
• Raise the Bar: We always aim for excellence in how we work and what we deliver.
• Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
• Do the Right Thing: We all lead with integrity and always make the ethical choice.
• Own It: We own the outcomes for our company, colleagues, and community.