[Hiring] Unit Manager - Group Benefits: Eligibility Management @Symetra

Role Description

You will be responsible for leading, supervising and developing employees to meet performance objectives for one or more units or functions, which may include time standards, quality & production goals. You will work with department Manager and/or Assistant Director/Director to develop strategies to improve departmental structure and procedures based on team performance, market requirements, and initiatives as applicable. Typically supervises operational unit and/or functions.

What you will do

• Providing employees with coaching.
• Empowering employees with feedback and developmental opportunities.
• Building effective teams, including:
  • Setting clear expectations and holding employees accountable for performance.
  • Overseeing training and development of employees directly and indirectly managed.
  • Making effective staffing decisions and building appropriate bench strength.
  • Ensuring employees adhere to legal and operational compliance requirements.
• Providing coaching, direction, and leadership support to team members to achieve employee, business, and customer results.
• Empowering, challenging, and inspiring employees to achieve business results and motivating them through leadership and by celebrating successes.
• Defining short-term goals and objectives for their work group.
• Effectively communicating unit/department/company goals to achieve understanding and acceptance.
• Accountable for managing daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.
• Accountable for resolution of customer and/or partner questions and complaints.
• Continuously building subject matter expertise by being a student of the business.
• Demonstrating technical knowledge of policies and procedures.
• Working with Manager and/or Assistant Director/Director in developing and managing budget and with unit planning.
• Resolving escalated issues involving employees, customers, partners, and/or vendors.
• Anticipating potential issues; analyzing, developing, and implementing appropriate solutions.
• Identifying trends and making recommendations to Manager and/or Assistant Director/Director that lead to continuous improvement in quality, productivity, and customer/partner experience.
• Developing an understanding of internal operations and how related teams interact to achieve results.
• Driving operational improvements, improving customer service/partner sharing best practices.
• Other duties as assigned.

Qualifications

• Demonstrate ability to communicate effectively with both internal and external customers.
• Must be able to communicate across multiple levels of leadership.
• General understanding of larger organization and operational unit impact to the larger organization.
• Proven ability to manage multiple small to large impact projects in a cross-functional setting.
• Proven ability to lead and manage change (process and/or technology) across the operational unit.
• High school diploma required. College degree or equivalent experience preferred.

Benefits

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days, and ten paid holidays.
• Give back to your community and double your impact through our company matching.

Company Description

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency, and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity, and inclusion (DEI).