[Hiring] Defined Benefits Senior Client Manager @Alight

Role Description

We invite you to join our team! This role will be responsible for overall service delivery for an assigned portfolio of clients. You will collaborate across the business to develop client-specific plans that expand the use of Defined Benefit (DB) solutions based on client needs and objectives.

You will build an understanding of each client’s industry and their benefits organization’s short- and long-term priorities while staying informed about relevant regulatory, legislative, and competitive developments.

In this role, you will also support the growth and development of DB talent and contribute to prospective client opportunities.

Job Responsibilities

• Lead DB service delivery from the client’s perspective, coordinating with other solutions and teams involved in overall client delivery.
• Proactively identify and deliver ideas and solutions based on client needs.
• Support the development, growth, and success of DB team members.
• Identify, communicate, and mitigate risks related to DB delivery.
• Meet or exceed established targets for profitability, operational health, Confluence adherence, and client satisfaction.
• Participate in prospective client presentations and the sales process.
• Build collaborative relationships across teams to support effective and consistent client delivery.

Qualifications

• 10+ years of relevant Defined Benefit (DB) experience, including experience supporting a variety of clients.
• Demonstrated ability to support and lead positive change with clients and colleagues.
• Effective communication skills, including the ability to simplify complex concepts and translate strategic direction into clear team priorities and deliverables.
• Creative and innovative approach to problem-solving.
• Ability to identify and build collaborative opportunities across the business to achieve results.
• Demonstrates an inclusive, service-oriented leadership approach.
• Strong client focus and commitment to delivering a distinctive client experience.
• Effective organizational and prioritization skills, including the ability to provide clear direction and move valuable ideas into implementation.
• Ability to lead through change and bring colleagues together to achieve shared objectives.
• Effective interpersonal and relationship-building skills, including fostering trust, respect, and cooperation among team members.

Requirements

• By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies.
• Alight requires all virtual interviews to be conducted on video.
• Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Benefits

• Comprehensive total rewards package.
• Health, dental, and vision coverages starting Day One.
• Wellbeing programs.
• Retirement plans with contribution matching.
• Generous time off and parental leave.
• Continuing education and career growth opportunities.
• Flexible working arrangements.

Company Description

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united, and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact.

Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.