[Hiring] Team Lead, Workforce Lifecycle Services @Moniepoint

Role Description

The Team Lead, Workforce Lifecycle Services owns the end-to-end experience of how independent contractors join, transition, and exit Moniepoint. You will design and manage processes that ensure every newly profiled IC is welcomed, equipped, and productive quickly, while ensuring departing independent contractors exit with clarity, respect, and compliance.

Collaborating closely with Workforce Business Partners, IT, and Compliance, your focus is to deliver an onboarding and offboarding experience that is consistent, efficient, and aligned with Moniepoint’s core values. Your work guarantees operational discipline behind the scenes, delivering a frictionless, warm, and professional journey across all touchpoints.

Responsibilities

• Strategic Roadmap & Vision: Set the vision and roadmap for all Workforce Lifecycle Services pillars—onboarding, offboarding, and transition management—ensuring seamless experiences across all Moniepoint entities.
• Team Leadership: Lead and develop a high-performing team responsible for delivering consistent, efficient, and compliant lifecycle processes across diverse geographies.
• Cross-Functional Collaboration: Partner with the Lead, Employee Lifecycle Services, WBPs, Centres of Excellence, and cross-functional teams to ensure business readiness, smooth transitions, and total process alignment.
• Process Automation & Scaling: Standardize and scale onboarding and offboarding frameworks, leveraging modern technology and automation to reduce manual interventions and drive operational accuracy.
• Workflow Optimization: Oversee the design and continuous improvement of lifecycle workflows, documentation, and standard templates to guarantee scalability, compliance, and efficiency.
• Compliance & Governance: Ensure all onboarding, transition, and offboarding activities strictly comply with internal governance policies, data protection regulations, and local labor laws.
• Analytics & Performance Tracking: Track and analyze workforce lifecycle data to uncover trends, measure service level agreements (SLAs), and continuously improve the overall contractor experience.
• Operational Advisory: Serve as a trusted operational advisor to People leaders on workflow design, service delivery standards, and end-to-end journey optimization.
• Service Excellence: Foster a culture of service excellence to ensure Independent Contractors feel welcomed, supported, and respected at every career milestone.

Qualifications

• 5–7 years of HR or People Operations experience, with demonstrated expertise across onboarding and offboarding operational workflows.
• Proven track record of designing, documenting, and scaling operational processes within high-growth, fast-paced environments.
• Hands-on experience supporting multi-entity or cross-border operations across regional or global markets.
• Working knowledge of modern HR systems, automation tools, and contractor management platforms (e.g., BambooHR, Workday, SAP, Deel).
• Experience within fintech, banking, or other highly regulated industries (preferred).
• Familiarity with employment compliance standards and labor regulations across African or international markets (preferred).
• Demonstrated success leading HR process digitization or operational automation initiatives (preferred).

Skills & Competencies

• Process & Systems Architecture: Highly organized and process-driven, with an ability to simplify complex, cross-functional workflows.
• Human-Centric Approach: Empathetic, personable, and dedicated to elevating the contractor and employee experience.
• Operational Agility: Comfortable operating in fast-paced environments with the ability to balance strict structure with operational flexibility.
• Tech-Savvy Mindset: Skilled at utilizing HR tech stacks and workflow automation tools to establish transparency and operational efficiency.
• Collaborative Problem Solving: Strong communication and cross-functional stakeholder management skills.
• High Professional Standards: Uncompromising commitment to accuracy, confidentiality, service delivery, and governance standards.

What success looks like in this role

• A globally standardized onboarding and offboarding framework delivering uniform quality across all operating entities.
• 100% onboarding completion rate within SLA timelines alongside a >90% new-joiner satisfaction score.
• Measurable reduction in manual interventions via continuous automation of core lifecycle processes.
• Timely, friction-free offboarding operations executed with zero audit or compliance exceptions.
• Consistently positive feedback from business leaders and WBPs regarding service reliability, responsiveness, and partnership.
• Independent Contractors consistently experience joining and exiting Moniepoint as a structured, professional, and genuinely human journey.

Benefits

• Competitive compensation, comprehensive benefits, and impactful career growth opportunities.
• Fully remote/flexible work culture backed by continuous support for your learning and professional development.