[Hiring] Talent Operations Specialist @Rankings.io

Role Description

At Rankings.io, the candidate experience doesn't end when someone signs an offer. We're looking for a Talent Operations Specialist who can turn that "yes" into an exceptional new-hire experience, one that is organized, intentional, and consistent from offer acceptance through an employee's first several months with the company.

As a fast-growing, fully remote digital marketing agency serving law firms, we need someone who is highly organized, detail-oriented, and passionate about creating a white-glove experience for every new hire. You'll play a critical role in ensuring a seamless transition from candidate to employee, coordinating across teams, anticipating needs, and making sure nothing falls through the cracks.

Your Mission: Create an Exceptional New-Hire Experience

• You’ll own the onboarding experience from signed offers through Day 90.
• Support employees beyond onboarding through structured check-ins, surveys, and stay interviews.
• Partner closely with Talent Acquisition, HR, IT, and hiring managers to ensure every new hire has the tools, training plan, communication, and support they need to hit the ground running.
• Continuously improve a process that includes dozens of moving pieces for every hire while helping create an onboarding experience that supports engagement, retention, and long-term success.

Responsibilities

Onboarding & New-Hire Experience

• Own the full onboarding lifecycle from signed offer through Day 90, coordinating approximately 30–50+ tasks per new hire.
• Partner with hiring managers to develop, implement, and track structured 30/60/90-day training plans in ClickUp.
• Lead new-hire check-ins at 1 week, 30 days, 60 days, and 90 days, proactively identifying concerns and opportunities to improve the employee experience.
• Coordinate 6-month employee surveys and conduct quarterly stay interviews, sharing actionable feedback and trends with HR and department leaders.
• Collaborate with IT, HR, Talent Acquisition, and hiring managers to ensure systems access, onboarding documentation, and employee information are completed accurately and on time.
• Partner with the Experience Coordinator to coordinate new-hire swag and personalized onboarding touchpoints.
• Serve as the primary point of contact for new hires, providing responsive communication, guidance, and support throughout their onboarding journey.

Talent Operations & Process Improvement

• Maintain accurate onboarding records, workflows, and documentation across Rippling, ClickUp, Notion, and other internal systems.
• Proactively identify onboarding gaps, streamline workflows, and implement improvements that enhance efficiency, consistency, and the employee experience.
• Track onboarding milestones, completion rates, and employee feedback to identify trends and opportunities for improvement.

Talent Acquisition & Recruiting Support

• Support recruiting operations and hiring initiatives, including candidate communication, interview coordination, and applicant tracking.
• Assist with proactive candidate sourcing, outreach, and pipeline development during high-volume hiring periods.
• Progressively develop recruiting skills through resume screening, candidate sourcing, interviewing, and other hiring activities, with the goal of growing into a full-cycle Talent Acquisition Specialist.

Qualifications

• 2+ years of experience in onboarding, Human Resources, Talent Acquisition, recruiting coordination, or People Operations.
• Experience managing multiple employees or candidates through different stages of a structured process simultaneously.
• Strong organizational skills with the ability to manage 15–20 new hires at different stages of onboarding without losing sight of the details.
• Excellent written and verbal communication skills with the ability to create a welcoming, white-glove employee experience.
• Comfortable taking ownership of a process from beginning to end rather than simply executing an existing checklist.
• Comfortable working in a fast-paced, fully remote environment where priorities and hiring volume can shift quickly.
• Genuine interest in employee engagement, retention, and building an onboarding experience that sets people up for long-term success.

Preferred Qualifications

• Experience working with an ATS, HRIS, or similar people systems; experience with Teamtailor or Rippling is a plus.
• Familiarity with project management and documentation tools such as ClickUp.
• Mountain Time (MST) candidates are strongly preferred to provide coverage later in the business day, as many hiring decisions and onboarding needs arise toward the end of the Central Time workday.

Benefits

• Starting salary: $60,000
• Recruiting commission opportunities in addition to base salary
• Fully Remote
• Unlimited PTO
• $100 Wellness Reimbursement Program
• Quarterly professional development stipend
• 401(k) with 3% Employer match (Safe Harbor)
• 100% Employer-Paid Health Insurance (For Employee)

What to Expect in the Interview Process

• Resume Review: The Talent Acquisition Manager will review applications and resumes to identify candidates whose experience aligns with the role.
• One-Way Interview: Selected candidates will receive a link to answer a short set of questions by video.
• Live Zoom Interview: Candidates who advance will meet with the Talent Acquisition Manager and HR Generalist to discuss their experience, organizational skills, approach to employee experience, and role expectations.
• Final Live Zoom Interview: Finalists will meet with the Talent Acquisition Manager and VP of Human Resources to discuss career goals, team alignment, and long-term growth opportunities.