[Hiring] Support Supervisor @Liberty Mutual

Role Description

Are you looking for an opportunity to join a team with a responsible company that has consistently outpaced the industry in year over year growth? Liberty Mutual Insurance has an excellent opportunity available.

As a member of the team, you will help people resolve problems and live safer, more secure lives. This position supervises a large group of support employees directly or through team leaders. Responsibilities include:

• Overseeing day-to-day operations by scheduling and assigning work, meeting completion dates, and assisting others with resolving routine problems as well as with the interpretation of policies and procedures.
• Selection, training, objective setting, performance evaluation, salary reviews, and employee development.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

The Medicare compliance knowledge/expertise is a requirement for this specific Support Supervisor position.

Responsibilities include:

• Supervising and evaluating the work of the support staff; assisting with the prioritization of work, assigning tasks to staff, and monitoring progress and quality.
• Estimating short-term staffing needs, scheduling work hours to provide adequate coverage during peak periods, leaves, vacations, etc.
• Assisting others with resolving routine problems, interpretation of policies, procedures, and guidelines.
• Using the objective setting and performance evaluation processes to ensure employees understand the expectations, receive regular feedback, and are appropriately rewarded.
• Dealing decisively with performance and/or conduct issues using the performance management process.
• Recommending employment actions and using various applications and management tools (including Manager Self Service, Applicant Management System, etc.) to process transactions, such as attendance, wage-and-hour, rewards/recognition, promotions, transfers, salary increases, etc.
• Promoting employee development through effective planning, verbal and written communications, and cross-training.
• Providing initial orientation and continued training/development of staff members, implementing new processes and systems as needed to align the staff with the department's needs and direction.
• Creating open requisitions, interviewing and evaluating applicants using various selection tools, and recommending candidates for employment, reassignments, or promotions.
• Making recommendations to increase efficiency and implementing recommendations as required.
• Maintaining the unit/department records and preparing reports.
• Arranging for the acquisition, maintenance, and/or repairs of office equipment and facilities.
• Conducting staff meetings to communicate new and existing Company/department policies and procedures.

Qualifications

• Ability to assign, direct, and evaluate the work of staff members.
• Prepare written procedures and policies.
• Work independently and make sound judgments.
• Interpret and apply rules, policies, and procedures.
• Deal tactfully and effectively with employees, managers, and people outside the company.
• Fully effective written, oral, and personal computer skills to exchange information in a clear, concise manner.
• Proven problem-solving and organizational skills, including the ability to manage multiple tasks simultaneously.
• Knowledge of department's business, organizational structure, systems, office equipment, and Company/department policies and procedures as normally obtained through an associate degree or equivalent plus a minimum of 5 years of progressively responsible related work experience.
• Employees may apply for a new role after completing 12 months of employment in their current position.
• Employees should review all role requirements and apply only for positions for which they are eligible.