[Hiring] Supervisor, RCM @Omega Healthcare Solutions

Role Description

• Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
• Monitor and take action on personnel and disciplinary issues.
• Conduct performance appraisals along with Ops Manager/Director.
• Review reports on a daily basis and provide constructive feedback.
• Provide subject matter expertise to Quality Control Analysts in the team.
• Ensure the training needs of subordinates are met.
• Adjust to the needs of meeting service level agreements under supervision of Operations Manager.
• Successfully complete all client-related training and keep record of the same.
• Resolve escalated customer issues and CAPA to be taken.
• Hold team briefings on a daily/weekly basis with the team.
• Communicate all process and client changes to direct reports within specific timelines and keep record for such updates.
• Act as single point contact for the assigned team members for all their job-related needs and create a harmonious work environment.
• Escalate performance-related issues with respect to assigned team members to Operations managers on a timely manner (PIP).
• Perform any other duty assigned by respective Operations Manager.
• Act as authorized person for sanctioning team members leave through ERP.
• Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable compliance requirements.
• Employee separations to be handled in-line with company policies.
• Strict adherence to the company policies and procedures.
• Perform duties in compliance with Company’s policies and procedures, including but not limited to those related to HIPAA and compliance.

Qualifications

• 2 years of epic experience.
• 4 years of leadership in multiple facets of revenue cycle.

Requirements

• Minimum 4.5 years’ experience in Medical Billing and experience with standard office software products.
• 2 years of People Management experience.
• 5+ years of EPIC Billing experience, working in Epic.

Benefits

• Health, dental, and vision coverage.
• Voluntary insurance options.
• 401(k) plan with employer match.
• Professional development opportunities.
• Paid time off and holiday pay.
• Opportunity to participate in bonus programs, commissions, or other variable incentive plans.

Company Description

Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) empowers healthcare to thrive via intelligent solutions that optimize revenue cycle operations, administrative workflows, care coordination, and clinical research on a global scale. The company works with providers, payers, life science companies, medical device manufacturers, health technology firms, researchers, and industry partners to amplify teams with robust technology, specialty expertise, and operational support. Omega Healthcare serves more than 350 healthcare organizations with 35,000 skilled workers in the United States, India, Colombia, and the Philippines.