[Hiring] Sr. HR Service Partner @Veralto

Role Description

The Sr. HR Service Partner will be a key member of the HR Shared Services team, supporting associates and leaders by delivering consistent, efficient, and high-quality HR services. This role focuses on operational excellence, process accuracy, and effective use of HR systems, enabling HR partners and business leaders to concentrate on higher-value activities.

Reporting to the Shared Service Manager & Operations, this position plays an important role in maintaining standardized HR processes, ensuring policy adherence, and supporting continuous improvement initiatives within HR operations.

A typical day will look like:

• Serve as the first point of contact for HR-related inquiries from associates and leaders.
• Using knowledge database, FAQs and training, manage assigned caseload in the case management system for more complex level 2 transactions/requests such as: Preboarding, Severance, etc.
• Log and manage tickets/cases in the system.
• Guide users on self-service tools and knowledge base content.
• Provide updates and support the development and improvement of knowledge base articles, FAQs, internal process documentation, and standard work.
• Ensure SLAs and service quality standards are met with a high level of accuracy.
• Ensure consistent application of policies and standard work procedures.
• Escalate unresolved or complex cases to Tier 3 and SMEs, as needed.
• Manage confidential matters and resolve escalated cases.
• Participate in continuous improvement efforts, workshops, and provide insights to improve processes or self-service tools.
• Provide advice, train, and coach Tier 1 Service Partners.

Qualifications

• College Degree.
• English and Portuguese for the Americas Region; Spanish is preferred.
• 3–5 years of HR experience, preferably in a shared services environment.
• Solid understanding of HR policies and regulatory requirements.
• Experience with HRIS (e.g., Workday, SAP, Oracle).
• Strong analytical mindset; able to spot trends and suggest improvements.
• Strong communication and problem-solving skills.

Requirements

• Log and manage tickets/cases in the system (management/CRM tools, preferably JIRA).

Benefits

• Remote work model.
• Competitive salary.
• Attractive benefits.
• Flexible working hours.
• Structured onboarding and training.
• Career development and coaching opportunities.
• A collaborative and supportive team environment.

Company Description

With annual sales of $5 billion, Veralto is a global leader in essential technology solutions with a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies with globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future.

Veralto’s Water Quality companies manage, treat, purify, and protect the global water supply, from municipal and wastewater treatment facilities to lakes, rivers, watersheds, and oceans. Our Product Quality & Innovation companies protect the world’s food, medicine, and essentials by tracking and authenticating the billions of goods that travel the global supply chain every day.

Veralto is headquartered in Waltham, Massachusetts, with 300+ locations worldwide.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve.