[Hiring] Specialist, Appeals @Amazon

Role Description

This is a Contractual role. At Amazon we believe that every day is still Day One. We are striving to be Earth’s Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeal Sr. Administrator and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.

• Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
• Assess documentation for accuracy and past precedent.
• Identify any process defects and recommended remediation.
• Review information which contributed to the disciplinary action impacting the employee. Use your investigative skills to determine if policy was applied properly and consistently based on evidence and employee/witness statements.

Qualifications

• 3+ years of human resources experience
• Experience with HR processes and systems
• Demonstrated proficiency handling customer contacts, queries and resolutions
• Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards
• Comfort with high volume workloads, experience with rapid and complex changing work environment, willingness to "roll up your sleeves"
• Experience with process improvement and stakeholder management
• 4+ years of contact center experience, or experience in the customer service/contact center industry
• Experience with Payroll Systems, HRIS
• Proven ability to follow existing process with high attention to detail
• Additional languages a plus

Benefits

• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
• If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.