[Hiring] Senior People and Culture Business Partner @America's Thrift Stores

Role Description

The primary purpose of this role is to lead and support the investment in human capital within the assigned business units. The Senior People and Culture Business Partner (Senior PCBP) drives positive change and enhances the culture of the organization to foster employee growth, development, and retention. In addition to supporting the operational Human Resource function at America’s Thrift Stores (ATS), the Senior PCBP provides strategic guidance and ensures HR initiatives align with business goals. This role also involves analyzing performance metrics, mentoring team members, and refining HR strategies to improve employee retention and experience.

Roles and Responsibilities

• Maintain a current knowledge of state and federal laws regarding human resources activities.
• Provide mentorship, coaching, and support to the People and Culture Business Partners, fostering professional growth and development.
• Assist in complex employee relations cases, including investigations, and serve as a witness when needed.
• Analyze performance metrics, including employee retention and experience data, to identify areas for improvement and drive enhancements.
• Develop and refine HR strategies and policies to ensure alignment with business needs.
• Establish and coordinate the implementation of human resources policies and procedures.
• Provide guidance to District Managers as they support and counsel store locations.
• Provide direction, guidance, and counseling to employees and management regarding resolution of employee-related issues.
• Apply policies and procedures to employee performance to identify gaps, assist in documenting performance deficiencies, and develop action plans for improvement.
• Partner with District Managers to assess management staffing needs and support recruitment efforts.
• Provide necessary HR support for interviewing, testing, negotiating, and onboarding newly hired management.
• Partner with Department Managers on succession planning to identify next-level leaders; assist with learning and development of team members and potential leadership.
• Investigate employee grievances and complaints, including harassment complaints, and make recommendations to appropriate management for resolution.
• Investigate and respond to EEOC charges.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Organizational Development.
• 7+ years of progressive HR experience, with at least 3 years in a strategic HR business partner role.
• Experience working in a fast-paced, dynamic environment, preferably in retail, hospitality, or multi-location business settings.
• Strong track record of driving people and culture initiatives that align with business objectives.
• Experience supporting leadership teams and influencing senior stakeholders.
• Deep knowledge of HR best practices, employment laws, and compliance requirements.
• Strong business acumen and the ability to align HR strategy with company goals.
• Excellent interpersonal and communication skills, with the ability to build trust and influence at all levels.
• Proven ability to lead organizational change and drive employee engagement.
• Strong problem-solving skills with a data-driven and analytical approach.
• Ability to manage multiple priorities in a fast-paced and evolving environment.
• Experience with HRIS systems and data analytics tools.
• Human Resources certification (such as SPHR, PHR, SHRM-SCP, SHRM-CP) preferred.
• Experience in a multi-location business, especially in retail or service industries.
• Experience in talent management, leadership development, and succession planning.

Benefits

• Employee discounts
• Growth opportunities
• Many store support roles are hybrid
• Help others through our charity partners
• Save the environment
• So much more!

Company Description

Our Field Support Center works to support all operations of our company. Whether you are a part of the accounts payable, finance, donations, people and culture or purchasing team, we all have a common goal to support each part of the business to the fullest so that we can positively impact our charity partners.

Mission: To Give Back! By...

• Positively impacting the environment and the communities we serve
• Providing values that meet our customer's needs and wants
• Reducing millions of pounds of waste each year
• Supporting local charities
• Creating jobs

Vision: To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.

Values:

• Real: I am genuine and approachable. What you see is what you get.
• Heart: I care. I listen with kindness and act with courage.
• Own: I take initiative, ask for help and follow through.
• Solve: I dig in, fix what matters, and move things forward.
• Grow: I meet challenges with optimism knowing I will win or learn.