[Hiring] Senior HR Services Advisor @Safeguard Global

Role Description

The Senior HR Services Advisor role is a key position taking responsibility for coordinating daily activities between the business and In-Country Experts, Clients via CSS, and Workers to effectively onboard new workers and coordinate them through the employment end-to-end process with ultimate ownership of quality and service delivery. The role also includes supporting Embedded clients (reseller) and HR Consulting clients, requiring creative thinking and a can-do attitude to develop solutions that support sales and client needs. A proactive and consultative approach is essential to anticipate client needs and provide up-front knowledge to mitigate risks.

How you will make a difference:

• Act as a key point of contact for clients and workers, providing guidance on HR policies, employment matters, and local statutory requirements.
• Partner with the HR Services Manager, where applicable, to deliver high-quality and compliant HR services to global clients and EOR workers, including Embedded and HR Consulting clients.
• Manage the employee lifecycle from onboarding through termination, ensuring a smooth employee and client experience.
• Provide consultative HR support on performance management, promotions, career development, compensation, and employee relations matters.
• Deliver HR and benefits briefings to EOR workers in line with local requirements and company policies.
• Manage employment contracts, employee records, and related documentation, ensuring data accuracy and compliance with privacy requirements.
• Ensure HR processes comply with local employment legislation, company policies, and procedures, including probation management and appropriate escalation of complex cases.
• Provide accurate and timely payroll and benefits inputs, including new starters, terminations, payment details, insurance, and renewals.
• Support funding, billing, audits, client due diligence, and year-end leave reconciliation activities.
• Promote a positive employee experience through effective onboarding, first-payroll check-ins, ongoing support, and engagement initiatives.
• Collaborate with regional and cross-functional teams on HR service delivery, policy alignment, and global HR projects.
• Contribute to process improvements and uphold Safeguard Global’s values while delivering a consistent and high-quality client and employee experience.

Qualifications

• 3–5 years of experience in HR operations, shared services, or a similar HR support role.
• Experience working in a global or matrixed organization is a plus.
• Strong knowledge of local labor laws, local employment practices, and HR compliance.
• Exposure to employee lifecycle processes (onboarding, offboarding, leave management, performance management, etc.).
• High attention to data accuracy and process discipline, particularly in handoffs between HR, Payroll, and Benefits teams.
• Ability to balance employee experience, client satisfaction, and compliance risk in day-to-day decision making.
• Proficiency in HRIS platforms and eager to learn new systems.
• Strong skills in Microsoft Office Suite.
• Strong analytical and problem-solving skills to handle complex issues and able to work independently in a fast-paced environment.
• Good communication, interpersonal, and stakeholder management skills.
• Excellent verbal and written communication skills are essential for interacting with employees, management, and external stakeholders.
• Fluency in English and the local language is a must.

Benefits

• Autonomy and Flexibility (work in any way): Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule, all while maintaining a high standard of work.
• Generous leave: Enjoy a competitive leave package including paid bonding leaves for new additions to your family.
• Make a difference: Get 2 paid charitable days off to contribute to causes you believe in.
• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
• International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
• Human centered culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.