[Hiring] Senior Global Mobility Specialist @Multiplier Technologies Private Limited

Role Description

The Senior Global Mobility Specialist will be our local subject-matter expert (SME) in the Philippines or UAE. You'll bring hands-on, in-house experience of how immigration works in your market and use it to run and improve our global mobility processes.

• Manage immigration and visa cases end to end coordinating with third-party providers where needed.
• Carry out detailed case reviews, handle complex cases and escalations, and ensure we meet our key performance indicators (KPIs) and deliver high customer satisfaction (CSAT).
• Support senior management in designing and scaling our global mobility policies.
• Support our Sales team with pipeline deals.

Qualifications

• 6+ years of experience in global mobility and immigration, with a deep understanding of the complexities of international relocation.
• In-house case management experience in the Philippines or UAE, or proven SME-level knowledge of immigration in either market.
• Strong ability to conduct detailed case reviews and manage complex immigration cases accurately and compliantly.
• Proven experience handling escalations, solving complex problems, and improving CSAT.
• Experience working with and managing external partners.
• A strong focus on KPIs, service levels, and continuous improvement.
• Project management skills to coordinate projects and pipeline deals through to successful outcomes.
• Excellent verbal and written English, with the ability to explain complex information clearly to diverse stakeholders.
• Exceptional stakeholder management, cross-cultural awareness, and discretion with confidential employee data.
• Comfortable communicating and collaborating across global time zones.

Responsibilities

• Act as the SME for the Philippines or UAE, advising customers and internal teams on requirements, timelines, and risks.
• Oversee immigration and visa cases from start to finish, including work authorization, visa sponsorship, right-to-work compliance, renewals, and cancellations.
• Coordinate with external partners and government bodies where needed, and manage partner performance against agreed service levels.
• Conduct regular case reviews to maintain high accuracy and compliance with set standards.
• Manage escalations and complex cases, finding root causes and putting fixes in place so issues do not repeat.
• Drive CSAT improvements through clear communication, faster turnaround, and a consistently high-quality experience.
• Adhere to set KPIs.
• Stay up to date on immigration law changes and share the impact with customers and internal teams.
• Support the expansion team and wider global mobility team on ad hoc projects and pipeline deals.
• Train and mentor new team members, sharing your market expertise to strengthen the team.