[Hiring] Return to Work Coordinator @University of Southern California

Role Description

The Return-to-Work Coordinator is responsible for processing and coordinating overall return-to-work administration, from the notification that an injured employee is able to return to work until the employee is released to full duty. The Return-to-Work Coordinator administers and implements established and recognized principles of disability case management. Please note that this is currently a temporary opportunity with the potential to become a full-time role.

• Analyzes medical work restrictions, makes recommendations to return injured employees back to gainful employment, and maintains best practices by facilitating interactive processes.
• Creates, analyzes and evaluates statistical data, developing monthly and annual metrics on accommodation processes.
• Serves as university liaison on all matters related to workers’ compensation and return-to-work eligibility and/or certification.
• Acts as point of contact for internal/external stakeholders, including the injured employee requiring accommodations.
• Provides ongoing consultation and problem-solving assistance to employees on the return-to-work process and temporary transitional assignments.
• Ensures compliance with all applicable federal, state, and local laws and regulations (e.g., workers’ compensation, Americans with Disabilities Act, Fair Employment and Housing Act) and university policies and procedures.
• Stays current with latest return-to-work program knowledge, best practices and initiatives.
• Supports continuous performance improvements with guidelines, policy development, workflows, training and quality standards.
• Develops strong, credible relationships from demonstrated ethical judgment, behavior and practiced confidentiality.
• Encourages a workplace culture where all employees are valued and have the opportunity to contribute through their ideas, words and actions, in accordance with the USC Code of Ethics.

Qualifications

• Bachelor’s degree in business administration, human resources, law, communication or in related field(s).
• 3 years in HR, workers’ compensation claims, or return-to-work coordination.
• Experience in higher education and/or health care.
• Experience reconciling discrepancies across documentation and driving resolutions of differences.
• Ability to provide clear and concise instructions to employees, simplifying the policies and procedures needed to complete processes.
• Ability to provide high level overview of return-to-work strategies and coordinate across multiple teams.
• Experience partnering with external providers.
• Ability to translate meaning, identify issues and make process improvement recommendations.
• Experience reporting and presenting findings after analyzing data.
• Excellent interpersonal skills, emotional intelligence, and relationship-building abilities.

Requirements

• Bachelor's degree and 1 year of working experience.
• Certified Professional Disability Management and/or California Workers’ Compensation Claims Administration certifications.
• Demonstrated working knowledge of FMLA, CFRA, ADA, FEHA requirements and workers’ compensation laws.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong written and verbal communication skills, able to maintain a consistently positive attitude and courteous phone/email tone.
• Strong organizational and analytical skills, able to think strategically and creatively.
• Proficiency with Microsoft Office.

Benefits

• The hourly rate range for this position is $32.39 - $36.52.
• When extending an offer of employment, the University of Southern California considers factors such as the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.