[Hiring] People Operations Manager @Cohere

Role Description

We're hiring a People Operations Manager to own our People data and the reporting built on top of it, alongside a slice of the operational work that generates it. This is a hands-on building role. You will:

• Own headcount, attrition and people cost reporting end to end
• Build the exec and board level reporting our leadership relies on
• Define what our metrics mean, rather than producing whatever is asked for
• Fix the data underneath
• Reconcile People and Finance headcount, and keep them reconciled
• Clean up the taxonomies that make reporting unreliable, starting with termination reasons
• Chase the data quality problems nobody has asked you to chase
• Build the checks that stop bad data entering in the first place
• Own our employee data model, definitions and governance
• Work with the HRIS team so the system supports the reporting we need
• Push and challenge current systems to meet your data vision
• Own US and global benefits administration, renewal cycles and open enrolment
• Own employee records, employment verification and data requests
• Support the front line team who handle day to day employee questions
• Automate the recurring reporting so it produces itself
• Give managers and leaders access to their own numbers
• Reduce the number of requests that need a person at all
• Produce reporting that stands up to audit and external diligence
• Work with Finance and IT on the controls and evidence our data needs to carry
• Design for a company several times our current size

Qualifications

• 5+ years of people analytics and reporting experience, within fast-paced, scaling environments
• Meaningful experience delivering people operations solutions across all aspects of the talent journey
• Experienced in HRIS implementation or migration
• Experience building reports from scratch
• Proactively identify and resolve data quality issues, maintaining high standards for clean, reliable analytics data
• Effectively communicate data insights by explaining numerical findings, their source methodology, and rationale for discrepancies with alternative interpretations
• Write clearly and document by default
• Have run operations across multiple countries and entities, including EOR or contractor populations
• Are comfortable anywhere across the employee journey, from hire to exit
• Pick up new tools quickly and become the person others ask
• Enjoy building elegant solutions to messy operational problems

Bonus if you have

• Worked in Rippling, or implemented it
• Built reporting in a BI tool, or worked comfortably in SQL
• Been in a company through IPO readiness or SOC 2 and SOX preparation

What we're not looking for

Someone who waits for a report request and fills it. This role decides what we measure and makes the underlying data good enough to trust. If you would rather be handed a spec than write one, this is not the role for you.

Benefits

• A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
• Full health and dental benefits, including a separate budget for mental health.
• RRSP matching, 401K, Pension Scheme.
• 100% Parental Leave top-up for up to 6 months, for either parent.
• Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
• Education & learning stipend for conferences, courses, and coaching.
• 6 weeks of paid vacation (30 working days!)
• Budget for traveling to other offices if you are remote, plus an annual company offsite.

How and Where We Work

Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.

• For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
• For those not near an office: a co-working benefit so you can work alongside others in your city.
• Everyone receives a $500 home office stipend to set up your workspace properly.