[Hiring] People Operations Generalist @TJM Labs

Role Description

As our People Operations Generalist, you'll be the first stop partner for our employees on everything from workplace questions to leaves of absence. You'll own day-to-day functions, keep us compliant as our remote team grows across many U.S. states, and build the processes that help a fast-growing company run smoothly. You'll work closely with our VP of People Operations, Talent Acquisition and teams across the company.

This role is a great fit for someone who loves bringing order to fast-moving environments, treats every employee conversation with care, and wants to help shape how a mission-driven healthcare company scales its people operation function.

Key Responsibilities

• Run core people operations. Own employee lifecycle work such as onboarding, offboarding, employee changes and records, keeping our HR systems accurate and audit-ready.
• Employee relations. Serve as a trusted first point of contact for employees and managers. Coach managers through performance, conduct and team concerns, and run fair, well-documented workplace investigations.
• Help build our total rewards approach. Partner with the VP of People Operations to shape how we pay and reward our team, from compensation benchmarking and salary bands to benefits strategy and clear, consistent processes for offers, raises and annual reviews.
• Own leave of absence administration. Manage leaves from first request to return to work, including FMLA, state family and medical leave programs, disability and accommodation requests. Keep employees informed and supported throughout.
• Compliance. Partner with VP of People Operations to track and build policy around global federal and state employment law changes that affect our remote workforce. Responsible for maintaining required postings and notices, and support audits, policy updates and annual compliance work.
• Partner on people programs. Support projects such as HR system rollouts, benefits enrollment, performance cycles and employee engagement initiatives.
• Turn data into insight. Maintain clean employee data and pull reports that help leaders make informed decisions.

Qualifications

• 5+ years of hands-on experience as an HR or People Operations generalist, handling a broad range of employee questions on your own.
• A track record of managing employee relations matters, including investigations, with sound judgment and discretion.
• Working knowledge of U.S. employment law and multi-state compliance, including FMLA, ADA and state leave programs. Experience administering leaves of absence and accommodations from start to finish.
• You've built or improved HR processes and documented them so others can follow them.
• Strong organization skills: you keep many moving pieces on track with accuracy and close attention to detail.
• You communicate clearly, in writing and in person, with employees at every level.

Requirements

• Experience at a startup or high-growth company, where you helped build things from scratch.
• Experience supporting a remote workforce spread across many states.
• Familiarity with HR systems such as Rippling or BambooHR.
• Experience with global teams and compliance functions.
• An HR certification such as SHRM-CP or PHR.

Benefits

• Remote-first collaborative work environment.
• Paid time off.
• 401K with company match.
• Health Plan.
• The opportunity to work at the intersection of healthcare, pharmacy, and AI.
• Meaningful ownership and opportunity to grow as TJM Labs continues to scale.