[Hiring] People & Culture Business Partner @Comfrt

Role Description

The People & Culture Business Partner, Retail will serve as a trusted partner to Comfrt’s retail leadership team, supporting our growing store organization across the full employee lifecycle. This role will help build and maintain a strong, consistent, and people-first employee experience across our stores.

• Partner closely with Store Managers, Assistant Store Managers, and retail leadership to provide practical People guidance.
• Coach leaders, support employee relations matters, and ensure People practices scale alongside the business.
• Work closely with the Director of People & Culture and broader People team to translate company-wide People strategies into an effective retail experience.

Responsibilities

• Retail Partnership & Leadership Support
  • Serve as a trusted People partner to Store Managers, Assistant Store Managers, and retail leadership.
  • Provide day-to-day guidance and coaching on employee relations, performance management, attendance, development, recognition, and People policies.
  • Build strong relationships with retail leadership and employees, becoming a visible and approachable People resource.
  • Identify People-related challenges and opportunities, developing practical, solutions-oriented recommendations.
  • Create a high-performing, engaged, and inclusive store environment aligned with Comfrt’s culture and values.
• Employee Relations & Performance Management
  • Serve as point of contact for escalated employee questions, concerns, and workplace issues.
  • Partner with the Director of People & Culture on employee relations matters.
  • Support and conduct low-risk employee relations investigations.
  • Coach managers through performance management conversations and other employee situations.
  • Promote consistency and fairness in the application of People policies across retail locations.
  • Maintain appropriate documentation and confidentiality throughout employee relations matters.
• Employee Experience & Engagement
  • Create a consistent Comfrt employee experience across all retail locations.
  • Support engagement, recognition, succession planning, retention, and employee development initiatives.
  • Identify trends and analyze employee engagement, turnover, and retention data.
  • Support the rollout of employee programs, initiatives, and communications.
  • Ensure stores feel connected to the broader Comfrt culture.
• Retail Growth & Organizational Support
  • Partner with the People team and retail leadership as Comfrt opens new locations.
  • Support People-related aspects of new store openings.
  • Assess People needs as the retail organization grows and make recommendations.
  • Support change management efforts associated with organizational growth.
• People Programs, Compliance & Employment Law
  • Support the administration and execution of key People programs.
  • Ensure consistent application of Comfrt’s People policies across retail locations.
  • Support compliance with federal, state, and local employment laws.
  • Monitor retail-specific compliance requirements and identify potential gaps or risks.
  • Partner with People Operations and Payroll to address potential issues.
  • Support required workplace training and compliance initiatives.
  • Stay current on retail-specific People practices and employment trends.
  • Maintain accurate and confidential employee documentation.

Qualifications

• 5+ years of progressive HR / People & Culture experience, ideally supporting a multi-location retail workforce.
• Proven experience partnering with leaders on employee relations and performance management.
• Strong knowledge of federal, state, and local employment laws.
• Excellent communication, relationship-building, organization, and problem-solving skills.
• Comfortable operating in a fast-paced, evolving environment.
• Proficiency with HRIS and People systems; Lattice, ADP, Gusto, Greenhouse, or similar platforms a plus.
• Ability to travel approximately 20%, including 2–4 visits to retail locations per quarter.

Benefits

• Be part of a purpose-driven company shaping the future of comfort and mental wellness.
• Work in a supportive, creative environment where your ideas and growth are valued.
• Enjoy generous paid time off, company-covered health insurance, and a 5% 401k match.
• Discounts on all Comfrt products.
• Join a passionate team making an impact on exciting projects in a fully remote environment.