[Hiring] Payroll Tax Support Specialist @K2 Services

Role Description

The Payroll Tax Support Specialist is the first point of contact for employee payroll questions across a single consolidated, U.S. multi-state operation of 5,000–10,000 employees on Workday. This role owns the payroll mailbox and tier-1 case resolution, delivering fast, accurate, and empathetic responses, and clean escalations for anything complex.

Key Responsibilities

• Monitor and respond to the payroll mailbox and ticketing portal within SLA requirements
• Resolve tier-1 cases: pay, deductions, taxes, direct deposit
• Log, track, and categorize cases; keep the queue current
• Produce pay statements, W-2 reprints, and verification (VOE) requests
• Assist in registration of new states, localities and closing entities with Tax Agencies
• Draft clear, on-brand employee communications on payroll matters
• Escalate complex tax / processing issues to the right owner with context
• Maintain FAQs, templates, and a knowledge base for common questions
• Support year-end and open-enrollment inquiry spikes
• Support Processing Team during bi-weekly payroll schedule

Qualifications

• Experience: 3+ years in payroll, HR shared services, or employee-support role; beginner to intermediate U.S. tax compliance knowledge base
• Knowledge: U.S. payroll concepts — gross-to-net, taxes, deductions
• Systems: Workday and ticketing / case tools preferred
• Attributes: Excellent written English, empathy, and discretion
• Language: Fluent English; consistent overlap with U.S. business hours

Requirements

• Measured on response & resolution SLA attainment
• First-contact resolution %
• Employee satisfaction (CSAT)
• Escalation quality / completeness

Benefits

• Comprehensive health and wellness benefits
• Compensation: ~ CAD $75,000 per annum
• Remote-first flexibility