[Hiring] Payroll Support Specialist III @Honkamp Payroll

Role Description

This is a full-time on site or remote role. The Payroll Support Specialist III is responsible for providing exceptional customer service by:

• Responding to client inquiries.
• Supporting UKG module builds or changes.
• Accurately processing basic to complex payrolls.
• Collaborating with other departments.

This role requires a high level of attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment.

• Support client relationships and provide excellent client service to build trust by advising and assisting clients with the UKG Ready Payroll software across all modules in a supportive, friendly, and professional manner.
• Answer calls from clients in a professional, positive, and timely manner, providing clear and accurate information.
• Resolve any client inquiries or issues from basic to complex timely and efficiently.
• Complete work with the highest level of accountability, accuracy, and ethics.
• Maintain total confidentiality with client payroll information.
• Process payrolls on time for clients of any type from basic to complex, accurately entering timesheet data, ensuring accuracy, complying with client specifications, company policies, and regulatory guidelines.
• Ensure client payrolls are delivered accurately and on time including printing checks or deposit statements, remitting child support or garnishments, new hire reporting and third-party vendor payments.
• Complete data entry, data extraction, and report generation tasks accurately and timely.
• Provide cross module mentoring and training of coworkers, clients or other internal colleagues.
• Collaborate with other departments and management on client issue escalation or special projects as assigned.
• Document all communications, maintain detailed records of client interactions, and payroll processing activities.
• Stay updated on the basics of payroll processing regulations and best practices, communicating updates to others clearly, concisely, and timely.
• Maintain familiarity with payroll laws, regulations, and software updates to ensure compliance, and provide accurate information to clients.
• Support implementation team with client builds across modules of the UKG Ready platform.
• Use UKG Ready payroll software and various software packages (such as Excel, Salesforce, Adobe, etc.) to manage data effectively and efficiently.
• Resolve discrepancies and ensure smooth payroll processing, escalating complex problems quickly for resolution.
• Work toward continuous quality improvement in procedures, payroll processing, and customer service.
• Support, maintain, and write standard operating procedures.
• Support and comply with all safety and security policies to ensure data is protected and employees are safe.
• Maintain compliance with all company policies and procedures.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in business, finance, or a related field preferred.
• 2+ years of hands-on experience using UKG Ready required.
• Able to react to change, manage multiple tasks, and prioritize project tasks.
• Ability to read, analyze, and interpret numerical data, various types of communication, payroll regulatory guidelines, and apply the knowledge across clients.
• Ability to calculate figures and amounts such as wage rates, commissions, proportions, percentages, find discrepancies, use formulas in excel using basic algebraic formulas.
• Excellent problem solving and attention to detail to ensure accuracy and verification of data.
• Excellent verbal and written communication skills.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to apply concepts of basic math, addition, subtraction, multiplication, and division.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving generally concrete variables in standardized situations.

Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with Company policies.
• May sit for long periods of time – up to 4 hours.
• Constant computer screen usage to complete work tasks (for reading and quality assurance).
• Constant use of vision to read information on paper and electronic formats.
• Frequent use of hearing to listen to instruction, and communicate with others in person, in virtual meetings, or on the phone.
• Frequent use of hands to type, move documents, grasp, hold, use printers or scanners, and file.
• Frequent use of arms for reaching, sorting, and filing.
• Ability to see color variations on a computer screen or on paper.
• May be required to travel, on occasion, to attend client meetings, offsite training/seminars and other work-related events. May require use of personal vehicle.
• May lift and carry up to 20 lbs on occasion.
• Works in an indoor, temperature-controlled environment with standard office noise.

Benefits

• Great teamwork environment.
• Group benefits for health, dental, vision, life, disability, accident.
• 401(k) with employer match.
• Paid time off benefits to eligible employees.