[Hiring] Onboarding & Operations Specialist @Alia Services

Role Description

We're looking for a proactive and organized Onboarding & Operations Specialist who will play a key role in sourcing, onboarding, and supporting field representatives across multiple projects. This role combines recruitment, training, and day-to-day operational coordination to ensure representatives are well-prepared, properly assigned, and set up for success.

If you have strong communication skills, enjoy working with people, and thrive in a fast-paced remote environment where collaboration and attention to detail are essential, this could be an excellent opportunity for you.

What You'll Do

• Recruitment & Representative Onboarding
  • Collaborate with the client's team lead and cross-functional teams to understand hiring needs and recruitment priorities.
  • Source and interview representative candidates through various recruitment channels.
  • Evaluate candidates and guide qualified representatives through onboarding on the client's platform.
  • Coordinate the onboarding process and ensure new representatives understand the platform and the requirements of their assigned projects.
  • Provide appropriate training and guidance to help representatives get started successfully.
• Representative Operations & Performance Support
  • Assign representatives to projects and local retail stores based on operational needs.
  • Monitor attendance and review completed visits to ensure representatives are meeting project expectations.
  • Provide feedback and guidance to support representative performance and development.
  • Address questions and troubleshoot issues raised by representatives, collaborating with the support team when necessary.
  • Maintain clear communication with representatives, the client's team lead, and other departments to ensure smooth day-to-day operations.
  • Help identify operational challenges and support timely resolution to keep projects running efficiently.

Qualifications

• Advanced English proficiency, both spoken and written.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Strong teamwork and collaboration skills.
• Ability to work independently, prioritize tasks, and maintain clear communication with the team.
• Dependable, professional, and able to meet deadlines.
• A personal computer with at least 8 GB of RAM.
• A reliable internet connection with a minimum speed of 30 Mbps.
• A backup plan in case of internet or power outages.
• A quiet, distraction-free workspace or noise-canceling headset(s).

Preferred Qualifications

• Experience in recruitment, candidate sourcing, interviewing, or onboarding.
• Experience coordinating teams, assigning tasks, or monitoring attendance and performance.
• Experience providing training, feedback, or operational support.
• Familiarity with mobile applications or digital platforms used to coordinate field representatives.

Compensation & Schedule

• Monthly Salary: $1,000 USD.
• Salary Increase: An additional $100 per month after the first three months of employment.
• Performance Bonus: Additional monthly bonus opportunities based on achieving established performance metrics.
• Work Schedule: Sunday through Thursday, with Friday and Saturday off.
• Preferred Start Date: Monday, November 2, 2026.
• After three months of employment, employees may be eligible to receive a company-provided computer and monitor, subject to availability.

Who Will Succeed in This Role?

You'll be a strong fit if you're a proactive, people-oriented professional who enjoys connecting with candidates, helping new representatives get started, and keeping day-to-day operations organized. You can balance recruitment and operational responsibilities, communicate clearly with people from different backgrounds, and take ownership of issues until they are resolved. You're comfortable working independently, but you also know when to collaborate with the team to ensure representatives receive the support they need.

If you're ready to contribute to a growing team and help representatives succeed across multiple projects, we'd love to hear from you.

Location Eligibility

Applicants must be based in Guatemala, El Salvador, Honduras, Costa Rica, Panama, or Mexico. Applicants based in Nicaragua are not eligible for this position.