[Hiring] NHS Payroll Controller @Civica

Role Description

As an NHS Pensions Administrator, you’ll play an important role in delivering high-quality, fully managed pension services to NHS clients using Civica’s payroll platforms. Reporting to the Team Manager, you’ll support a wide range of administrative activities, including:

• Data input and administrative processing
• Filing and maintaining paper and electronic records
• Receiving, organising, and processing information
• Answering calls and supporting customers with basic pension queries
• Producing benefit statements
• Opting members into and out of the NHS Pension Scheme
• Processing refund requests
• Guiding members through the retirement process
• Submitting retirement applications
• Managing incoming and outgoing mail
• Assisting Senior Pensions Administrators as required
• Supporting general administration duties

This is an entry-level administration role where accuracy, attention to detail, and strong customer service skills are key to success. You’ll join a supportive team environment where you’ll gain experience, develop skills, and contribute to helping NHS staff manage their pension needs.

Qualifications

• Educated to GCSE level (or equivalent) including Maths and English
• Experience working in a customer-focused environment
• Strong organisational and time management skills
• Excellent interpersonal abilities
• Methodical and analytical working style
• Exceptional attention to detail

Requirements

• Experience delivering excellent customer service in a customer-focused environment
• Strong working knowledge of Microsoft Word and Excel
• Ability to prioritise work and remain calm under pressure
• Clear and effective communication skills
• High levels of accuracy and attention to detail
• Willingness to follow established procedures
• Ability to use initiative within a team environment
• Strong time management skills
• Positive approach to change and continuous improvement
• Logical thinker with good problem-solving ability
• A proactive, “can-do” attitude

Benefits

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.
• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.