[Hiring] Manager, Enablement @Guild

Role Description

Guild is hiring a Manager, Enablement to lead the strategic development, people management, and day-to-day operation of our Member-Facing Enablement organization within Member Operations, spanning Knowledge Management, Training, Quality Assurance, and Workforce Management. The position centers on people and program management and is accountable for the efficiency and accuracy of the enablement functions it leads. Success is measured by how enablement outcomes improve the experience and accuracy scores of the cross-functional, member-facing teams we support.

As the Manager, Enablement, you will:

• Lead a small team of Leads across Knowledge Management, Training, Quality Assurance, and Workforce Management.
• Apply the Guild Manager Method to set clear expectations, coach strategic growth, and help each lane move from planning to measurable results.
• Own formal people-management decisions for direct reports, including goals, performance calibration, development plans, promotion recommendations, and, when needed, performance improvement or separation decisions.
• Establish the enablement function's operating rhythm through regular initiative health checks, 1:1s, cross-lane reviews, quarterly planning, and portfolio audits.
• Manage multi-lane programs and projects, such as partner launches and tooling migrations, from intake and scoping through sequencing, dependency management, rollout, stakeholder communication, delivery, and measurement.
• Maintain and evolve the enablement measurement framework, health scorecards, and reporting cadence.
• Translate complex member-facing systems and workflows into enablement priorities.
• Identify and eliminate low-leverage manual work.
• Sponsor process and tooling improvements, including AI-enabled content and workflow automation.
• Operate independently across concurrent cross-functional initiatives.

Qualifications

• You bring at least three years of direct people-management experience in enablement, training, knowledge management, quality assurance, or operations strategy.
• You have led complex, cross-functional programs from intake through rollout and measurement.
• You can manage several initiatives independently and stay effective through ambiguity and frequent change.
• You use data to understand why performance is falling short and adjust the team's focus in response.
• You understand complex member- or customer-facing systems and can translate them into practical priorities.

Requirements

• You have experience managing senior individual contributors or business process owners across more than one discipline.
• You have used AI-enabled content or process automation and sponsored tooling changes that reduce manual work at scale.
• You have built or maintained metrics and scorecards that give leaders clear, self-service visibility into team health and impact.
• You are familiar with tools such as Guru, Zenarate, Assembled, Salesforce, Looker, and Asana or Jira.

Benefits

• Access to low-cost, high-quality health care options through Collective Health and Kaiser.
• Access to a 401k to help save for the future.
• Vacation policy to rest and recharge.
• 8 days of fully-paid sick leave.
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents.
• Well-rounded wellness benefits including free and low-cost mental health resources and financial wellbeing support services.
• Education benefits and tuition assistance to help your future development and growth.