[Hiring] Leave & Time Off Specialist @QC Servion, LLC

Role Description

The Leave & Time Off Specialist is responsible for the end-to-end administration of employee leave, workplace accommodation, and time off programs for a geographically dispersed workforce across the United States. This role serves as the primary subject matter resource for employees and managers navigating leave and accommodation requests and ensures each case is managed accurately, timely, consistently, and with appropriate sensitivity.

The Specialist independently manages complex leave and accommodation cases involving federal, state, and local requirements; coordinates with employees, managers, HR, Payroll, Benefits, and other stakeholders; and maintains accurate documentation throughout the employee leave lifecycle.

This position requires strong judgment, attention to detail, confidentiality, and the ability to evaluate overlapping leave and accommodation requirements in a multi-state environment. The Leave & Time Off Specialist receives limited direction on day-to-day work and general instruction on new projects, tasks, or assignments. Will execute and assist team leadership on projects, tasks, or assignments of complex scope. Will work independently or under limited supervision.

The Specialist will communicate and operate in line with organizational goals and values, as well as departmental objectives.

Qualifications

• Knowledge and hands-on administration of FMLA and multi-state leave requirements.
• Experience independently managing leave cases from initial request through return to work.
• Experience administering ADA workplace accommodations and facilitating the interactive process.
• Ability to evaluate overlapping federal, state, local, and company leave entitlements.
• Experience administering intermittent and continuous leaves and tracking leave usage.
• Ability to interpret leave regulations and translate requirements into practical employee and manager guidance.
• Experience managing medical certifications, leave documentation, eligibility determinations, deadlines, extensions, return-to-work requirements, and related case documentation.
• Strong judgment regarding when leave or accommodation matters require escalation.
• Exceptional attention to detail, follow-through, and case-management skills.
• Ability to manage a high-volume caseload while maintaining accuracy and timely employee communication.
• Ability to handle sensitive medical and employee information with discretion and confidentiality.

Requirements

• Knowledge of PTO, paid sick leave, and state/local time off requirements.
• Experience with HRIS and leave-management systems; Rippling experience strongly preferred.
• Understanding of the interaction among leave, payroll, benefits, timekeeping, and HRIS processes.
• Strong research and analytical skills, particularly when evaluating requirements across multiple jurisdictions.
• Ability to build reports, trackers, and leave metrics.
• Ability to leverage technology, AI, and automation to improve administrative processes.
• Strong written and verbal communication skills with employees, managers, HR partners, and leadership.
• Ability to work independently in a fast-paced, fully remote environment.

Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option).
• Flex spending accounts (FSA).
• Dental and vision plans.
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26.
• 401k with company match and self-directed brokerage account option.
• PTO including additional paid time off during the last week of the year.
• Company paid life insurance coverage for employees and their eligible dependents.
• Short and long-term disability, AD&D coverage.
• Professional development opportunities, tuition reimbursement, and professional licensing assistance.
• Paid parental leave after one year of employment.