[Hiring] International Payroll Advisor @IRIS

Role Description

As an International Payroll Advisor, you'll act as the key point of contact for a portfolio of clients, overseeing payroll operations and ensuring payroll delivery runs smoothly across multiple countries and providers.

• Serve as the primary point of contact for a portfolio of payroll clients, building trusted and long-lasting relationships.
• Coordinate payroll operations across multiple countries, ensuring all activities are progressing smoothly and in line with agreed timelines.
• Work closely with payroll processing teams, partners, and stakeholders to ensure accurate and timely payroll delivery.
• Investigate, manage, and resolve payroll queries, escalations, and service issues, providing expert advice and guidance.
• Monitor payroll performance, identifying risks or potential issues before they impact service delivery.
• Support clients with payroll-related questions, legislative updates, and operational best practices.
• Collaborate with internal departments and external providers to deliver an exceptional client experience.
• Maintain accurate records and complete KPI and SLA reporting in a timely manner.
• Assist with payroll audits and provide supporting documentation where required.
• Stay up to date with legislative and regulatory changes, ensuring payroll operations remain compliant.
• Identify opportunities to improve processes, enhance efficiency, and support the continued growth of the payroll function.

Qualifications

• Experience working in a payroll position with responsibility for payroll operations, payroll administration, payroll advisory, or client-facing payroll services.
• Strong understanding of UK payroll processes, legislation, and compliance requirements.
• International or multi-country payroll experience would be advantageous, but is not essential.
• Excellent attention to detail and commitment to high levels of accuracy.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• A high degree of professionalism, integrity, and confidentiality.
• Strong Microsoft Office skills, particularly Excel.

Requirements

• CIPP qualification or working towards one.
• Degree in Finance, Business Administration, or a related discipline.
• Experience supporting international payroll operations or global client portfolios.
• Additional language skills such as French, Dutch, or Spanish.

Benefits

• Your work will influence millions globally.
• Continuous learning and career development opportunities.
• A culture that celebrates diversity and empowers every individual.