[Hiring] HR Service Manager @Milliman

Role Description

The HR Service Manager leads the global HR Service Team, including U.S. based team members and the HR Service Supervisor in India. The role is accountable for delivering timely, accurate, and consistent HR administrative services across supported regions and owns the team’s service delivery model, operational performance, process governance, data quality, controls, and continuous improvement.

The HR Service Manager oversees services including:

• Onboarding
• Employee data changes
• Compensation changes
• Status changes
• General HR administrative support

This role will also lead the centralization and standardization of HR processes currently sitting in the business while advancing automation, operational efficiencies, and scalable service practices that support the continued growth of the HR Service Team.

Qualifications

• Bachelor’s degree in human resources, business administration, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of 7 years of progressive HR operations experience, including at least 3 years leading an HR service center, shared-services, HR operations, or similarly structured team.
• Experience managing supervisors or other people leaders.
• Previous experience leading geographically dispersed or global teams.
• Previous experience overseeing employee lifecycle transactions, including onboarding, employee data changes, compensation changes, and status changes.
• Experience centralizing and standardizing HR processes.
• Experience using Human Capital Management systems and other HR technologies.
• Experience establishing and monitoring service levels, key performance indicators, quality controls, and workload capacity.
• Working knowledge of HR policies, data privacy, records management, and internal controls.
• Demonstrated success leading process improvement, automation, or business transformation initiatives.
• Ability to create strong partnerships with business stakeholders.
• Strong leadership, communication, problem-solving, and decision-making skills.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to work across global time zones and periodically adjust working hours to support team members and business stakeholders in India.
• Occasional domestic or international travel may be required based on business needs.

Requirements

• HR certification, such as SHRM-SCP, SPHR, or an international equivalent certification.
• Experience supporting system implementations, enhancements, or testing.

Location

This is a remote role. This job posting is expected to close on October 23rd, 2026.

Compensation

The overall range for this role is $78,800 - $145,130. For candidates residing in:

• Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia: $90,620 - $145,130.
• All other locations: $78,800 - $126,200.

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.

Benefits

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions.
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays – A minimum of 10 paid holidays per year.
• Family Building Benefits – Includes adoption and fertility assistance.
• Paid Parental Leave – 11 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D – 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability – Fully paid by Milliman.