[Hiring] Manager, Services @Jamf

Role Description

The Manager, Services leads a regional Professional Services team, driving both exceptional customer outcomes and team development while contributing to Jamf's global services strategy. This role requires someone who can coach high-performing engineers, collaborate effectively across the organization, and balance the day-to-day demands of service delivery with the strategic work of growing the business. You'll build strong relationships with Sales, Customer Success, and other key partners to expand PS reach and revenue in your region. The ideal candidate brings energy, people leadership skills, and the ability to solve problems quickly while keeping an eye on what's around the corner. If you thrive in fast-paced environments, love developing talent, and want to make a real impact on both customers and the team, this role is for you.

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What you can expect to do in this role:

• Lead and develop your team – Coach engineers to grow their technical and consulting skills, help them navigate career paths, and create an environment where they can do their best work. Work with senior leadership to set clear direction and priorities that support both team development and Jamf's goals.
• Build and scale the team – Own the full talent lifecycle from recruiting great people to getting them ramped up successfully, then continuing to invest in their growth throughout their time on the team.
• Drive regional PS growth – Partner with Sales, Customer Success, and other key stakeholders to expand Professional Services reach and revenue in your region. Identify opportunities, shape offerings that meet customer needs, and remove barriers to selling and delivering services.
• Deliver exceptional customer outcomes – Ensure your team consistently delivers high-quality engagements that drive customer value. Track what matters (utilization, customer satisfaction, retention, revenue/margin) and use those insights to continuously improve.
• Collaborate across the organization – Work closely with Service Operations, Technical Enablement, Support, Sales, CS, and Revenue teams to align on priorities, share knowledge, and solve problems together. Be the bridge between your team and the broader organization.
• Stay technical and strategic – Maintain deep knowledge of Jamf's products, how they fit into enterprise IT environments, and emerging integration strategies. Use that expertise to guide your team and contribute to services strategy.
• Own escalations – Step in when customers need senior attention on PS delivery issues. Resolve problems quickly while using them as learning opportunities to prevent future issues.
• Jump in where needed – Take on assigned special projects and initiatives that support Services and Jamf's success.

Qualifications

• 5+ years of experience in Professional Services or related industry (Required)
• 3+ years of people management experience with a track record of building and developing high-performing teams (Required)
• 2+ years managing Professional Services teams in a SaaS environment (Required)
• Strong people leadership – You know how to manage high-performers, build trust across all levels of the organization, and create a culture where people do their best work.
• Excellent communicator – You're effective via video, chat, email, and phone. You can translate complex technical concepts into plain language, lead presentations to executives, run sales training, and handle tough questions in real time.
• Customer-focused problem solver – You build rapport quickly, get to root causes fast, and balance urgency with thoroughness. You spot issues before they become problems.
• Organized and proactive – You manage competing priorities without dropping balls, see around corners, and keep things moving forward even when it gets chaotic.
• Collaborative and self-motivated – You work well independently and as part of a team. You don't wait to be told what to do, and you thrive in a results-driven environment.
• Experience with Jamf and the Apple ecosystem (macOS, iOS, iPadOS, tvOS) (Preferred)

Requirements

• Bachelor's degree (Required) – Or equivalent combination of relevant experience and education

Benefits

• Named a Best Workplace in Technology, 2022.
• Named 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine.
• 90% employee retention rate.
• Opportunity to make a real and meaningful impact for more than 60,000 global customers.
• Volunteer time off to support and give back to communities.
• Encouragement to be yourself and value different perspectives.
• 23 of 25 world’s most valuable brands rely on Jamf to do their best work.
• Over 100,000 Jamf Nation users, the largest online IT community in the world.