[Hiring] Services Manager, General Ledger @Dayforce

Role Description

The Services Manager, General Ledger is responsible for end-to-end delivery of Dayforce General Ledger solutions through a team of consultants. Key responsibilities include:

• Project staffing
• Customer relationship management
• People management
• Contributing to the development of the General Ledger practice
• Participating in the sales cycle to determine scope and effort and set expectations for project delivery

What you’ll get to do

• Achieve and Exceed Implementation Targets
  • Ensure team targets are met
  • Manage a group of employees to ensure on-time delivery of their projects primarily in North America
  • Support the sales cycle through scoping and approval of solutions
• Increase the Value of the Dayforce Application for Customers
  • Collaborate with Dayforce partners and provide Ceridian sponsorship and governance on partner-led implementations
  • Team with Service Delivery Managers and Support teams to promote user adoption and effective use of the General Ledger Guided methodology
• Ensure High Customer Satisfaction and Referenceability
  • Ensure adherence to highest quality standards in project delivery consistently utilizing Dayforce tools, techniques, and methodology
  • Manage customer relationships and provide team oversight through Dayforce implementations
  • Support project staffing and resource management
  • Motivate teams to document solutions and contribute to internal knowledge share
  • Demonstrate thought leadership to resolve customer & business challenges; proactively address project escalations
  • Participate in the company’s internal, departmental, and cross-departmental initiatives
• Increase Engagement and Capabilities of Team Resources
  • Manage and support a team of experienced resources to execute effectively and fulfill practice objectives
  • Leverage shared implementation services and subject matter experts to augment team core skills
  • Provide coaching and mentoring to improve performance and drive career development
  • Build team expertise and confidence in project delivery work through real-time feedback and coaching and effective training plans
  • Execute day-to-day administrative tasks such as project and practice reporting updates, vacation scheduling, expense reporting, etc. in a timely manner

Qualifications

• Bachelor’s degree or equivalent experience
• Strong knowledge of accounting principles an asset
• Experience in human capital management applications consulting preferred
• 5+ years in Consultant role with Dayforce an asset
• Strong background in leading software implementation projects
• Demonstrated experience translating customer business requirements into workable software solutions
• Proven experience in change management
• Mastery in Microsoft Office products
• Consulting and management experience in a SaaS / Cloud computing environment
• Ability to effectively implement Dayforce modules an asset
• Ability to sell the value of Dayforce General Ledger Implementation methodology
• Excellent customer relationship and business acumen
• Demonstrates full competence in business function
• Ability to provide direction to multiple projects and manage competing priorities
• Excellent organization, communication, and collaboration skills; ability to translate issues into business impacts and propose solutions that produce a win-win outcome
• Ability to effectively manage resources and performance to meet current and future demands
• Ability to coach and mentor consultants on consulting, solution delivery and change control tools and techniques
• Ability to work collaboratively with the Sales team to provide implementation scoping and delivery guidance in the sales cycle

Benefits

• Medical, dental, vision, and life insurance
• 401k plan (plus match)
• Unlimited Time Away From Work (in lieu of accrued vacation time)
• 10 paid US holidays
• Up to 80 hours of paid sick time
• 17 weeks of paid parental leave, subject to the terms of the applicable policy or program
• Opportunities for community impact, including volunteer days and our charity, Dayforce Cares