[Hiring] HR Service Delivery Specialist @Fortrea

Role Description

Fortrea has an exciting opportunity for a Human Resources Specialist to join the HR Service Delivery Team! The Human Resources Specialist will act as a key contributor within the HR Service Delivery Team and is responsible for delivering superior customer service and providing quality and timely information to the people of the business regarding their general HR inquiries. This is a great opportunity to join a fast paced, fun, collaborative Human Resources team with the ability to be remote!

• Serve as a central point of contact for employees and leaders for HR-related inquiries received through the HR Case Management System, ensuring accurate and timely resolution.
• Provide superior customer service when responding to employee and manager questions regarding payroll, benefits, leave of absence, company policies, Workday transactions, and other general HR inquiries.
• Process and support employee lifecycle transactions in Workday, including hires, job changes, personal information changes, terminations, and other employee data updates, as applicable.
• Review Workday transactions and employee data for accuracy and completeness, identifying and resolving data discrepancies or escalating issues when appropriate.
• Complete Form I-9 documentation and associated new-hire activities using Workday, ensuring required documentation is completed accurately and timely.
• Support new-hire and onboarding processes in Workday, including monitoring outstanding tasks and assisting employees and managers with Workday-related questions.
• Facilitate employee offboarding activities, including processing and/or validating Workday termination transactions, termination documentation, final pay coordination, and separation information.
• Assist employees and managers with Pay, Benefits, Time Off, and Leave of Absence inquiries, including navigating Workday and understanding applicable processes.
• Monitor Workday inbox tasks and business processes assigned to HR Service Delivery and take appropriate action to ensure transactions are completed within established service-level expectations.
• Run, review, and analyze Workday reports to support employee inquiries, HR operational processes, audits, data validation, and business needs; identify discrepancies and coordinate corrections as appropriate.
• Troubleshoot basic Workday questions and transaction issues, providing guidance to employees and managers and escalating system or configuration issues to the appropriate HRIS/Workday team.
• Perform employment verifications and provide employee documentation consistent with company policies and procedures.
• Maintain accurate and confidential employee records and documentation within Workday and other HR systems.
• Identify opportunities to improve Workday processes, HR knowledge articles, standard operating procedures, and employee self-service guidance based on recurring employee and manager questions.
• Participate in Workday testing, process improvements, system enhancements, data validation, and HR Service Delivery projects, as needed.
• Partner with HR Business Partners, Payroll, Benefits, Leave, Talent Acquisition, HRIS/Workday, and other HR teams to resolve employee issues and ensure accurate HR data and processes.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent combination of education and relevant HR experience will be considered.
• 2+ years of experience in Human Resources, HR Operations, HR Shared Services, or HR Service Delivery preferred.
• Experience in benefits, leave of absence, onboarding, offboarding, employment verification, and employee records.
• Knowledge of Form I-9 and employment eligibility verification processes preferred.
• Demonstrated ability to research and resolve HR and Workday-related questions independently, while recognizing when an issue should be escalated.
• Strong attention to detail and commitment to data accuracy, confidentiality, and proper handling of sensitive employee information.
• Ability to prioritize multiple requests, manage competing deadlines, and work effectively in a fast-paced HR Service Delivery environment.
• Strong problem-solving and critical-thinking skills, with the ability to identify discrepancies and determine appropriate next steps.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Ability to work collaboratively with HR Service Delivery, Payroll, Benefits, HRIS, HR Business Partners, Talent Acquisition, and other internal teams.
• Ability to adapt to new HR systems, processes, policies, and technology and contribute to continuous process improvement.
• Ability to participate in Workday testing, data validation, process improvement initiatives, and HR projects as needed.
• Must have a dedicated and professional home working space that supports productivity and allows confidential employee and company information to be handled securely and privately.
• Must have reliable high-speed internet connectivity and the ability to work effectively in a virtual environment, including participation in video meetings, calls, and other online collaboration activities.
• Ability to maintain established working hours and availability consistent with business and HR Service Delivery needs.
• Working with Workday or a comparable Human Resources Information System (HRIS) strongly preferred.
• Strong customer-service orientation with the ability to provide professional, timely, and accurate support to employees and leaders.
• Fluency in both English and Spanish, with strong verbal and written communication skills and the ability to clearly communicate HR information, policies, processes, and guidance to employees and managers.
• Working knowledge of Workday employee lifecycle processes, including payroll inquiries, employee data changes, reporting, terminations, and other HR business processes preferred.
• Experience researching employee information, running reports, reviewing transactions, and maintaining accurate employee data within Workday or another HRIS.
• Experience using an HR case management or ticketing system and managing inquiries through resolution preferred.
• General knowledge of HR practices and processes, including payroll.

Company Description