[Hiring] HR Service Centre Team Lead @Dexterra

Role Description

A working Team Lead role for someone who can coach and support others while remaining actively involved in day-to-day HR service delivery. We're hiring an HR Service Centre Team Lead to help deliver exceptional HR support for our operations across Canada and the United States.

This is a hands-on role that combines individual contribution with day-to-day team leadership. You’ll manage your own HR service responsibilities while coaching and supporting a team of HR Service Centre Coordinators. You’ll help the team prioritize work, resolve more complex inquiries, maintain service standards, and deliver a positive employee experience.

• Provide day-to-day HR support to an assigned client group, including employee inquiries, transactions, case management, data updates, and documentation.
• Coach, mentor, and provide practical guidance to HR Service Centre Coordinators.
• Help prioritize work, coordinate team coverage, and maintain consistent service delivery.
• Serve as the first point of escalation for complex or non-standard inquiries.
• Support onboarding and training for new team members and reinforce standard processes and service expectations.
• Complete quality checks, identify recurring issues, and recommend practical improvements.
• Maintain procedures, templates, checklists, and knowledge resources.
• Work with HR, Payroll, IT, and business stakeholders to resolve issues and support process or system changes.

Qualifications

• A Great Attitude!
• 3–5 years of HR experience in HR Operations, HR Shared Services, Employee Services, or a similar HR support environment.
• Experience as a Team Lead, Senior Coordinator, or in another role providing day-to-day coaching and support to a team.
• Strong customer service skills and a practical, people-focused approach.
• Excellent organization, attention to detail, and follow-through.
• Sound judgement and a high degree of professionalism, discretion, and confidentiality.
• Strong communication and problem-solving skills, with the confidence to address issues constructively.
• Ability to balance individual responsibilities, shifting priorities, and team support in a fast-paced environment.
• Experience working with HR systems, case-management tools, and employee data.
• Bonus points if you're bilingual in English and French!

Benefits

• Be part of a growing organization with a strong focus on innovation and operational excellence.
• Award winning safety culture.
• Competitive compensation and benefits package including 401k, medical, dental, vision, paid time off.
• Fully Remote work model (with occasional trips to the office).
• Supportive team environment with room to grow together.
• Certified as a Great Place to Work 2025-2026!
• Be part of an industry that's more important than ever!