[Hiring] HR Representative @Sentara Health

Role Description

The HR Representative serves as a front-line support to colleagues by providing real-time, accurate and comprehensive responses to inquiries regarding general HR-related issues, policies, procedures, and processes. Processes employee-related transactions accurately based on research, employee-specific information, and process guidelines.

• Provides real-time, accurate and comprehensive responses to telephone and written inquiries regarding general HR-related issues, policies, procedures, and processes.
• Processes employee-related transactions accurately based on research, employee-specific information, and process guidelines.
• Assists with onboarding and offboarding processes.
• Supports HR cyclical processes and compliance considerations.
• Collaborates with HR team to ensure accurate and efficient processing of employee transactions.
• Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of consumer satisfaction.
• Escalates complex issues, where applicable.
• Maintains appropriate documentation and records for HR-related cases.

Qualifications

• 1 year of administrative or customer services experience (Required)
• Human Resources experience (Preferred)
• High School Diploma or equivalent

Requirements

• 1 year of Human Resources experience required
• Must have Pre and/or Onboarding Experience
• Strong experience with Workday
• Excellent Customer Service and Communication skills
• Understands confidentiality, communication, and customer service
• Understands compliance
• Displays Conflict Resolution skills and Escalation of complex issues where needed
• Documentation and Updating HR Records

Benefits

• Market-competitive compensation packages, inclusive of base pay, incentives, and benefits.
• Base pay range for full-time employment is $22.93 - $34.97 hourly.
• Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities.
• Comprehensive benefits package, including:
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Company Description

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

• Alabama
• Delaware
• Florida
• Georgia
• Idaho
• Indiana
• Kansas
• Louisiana
• Maine
• Maryland
• Minnesota
• Nebraska
• Nevada
• New Hampshire
• North Carolina
• North Dakota
• Ohio
• Oklahoma
• Pennsylvania
• South Carolina
• South Dakota
• Tennessee
• Texas
• Utah
• Virginia
• Washington
• West Virginia
• Wisconsin
• Wyoming