[Hiring] HR Representative @Scale Army Careers

Role Description

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

You’ll support the day-to-day HR administration and employee experience of our external talent, onboarding them, ensuring their success throughout their contract, and proactively resolving any issues that arise. You’ll serve as their go-to person for all operational and HR-related questions, and partner closely with internal stakeholders to make sure they have what they need to perform.

You’ll report to the HR Manager and work closely with recruiters, account managers, and clients. This role is critical to talent satisfaction, retention, and performance. You’ll be part of the glue that holds our external workforce together.

What You’ll Own

• Onboard new external talent: welcome them, set expectations, and ensure they have all necessary tools and context
• Act as the main point of contact for external talent during their assignment
• Monitor performance, engagement, and satisfaction of external talent across accounts
• Collaborate with Account Managers and HR to address performance issues or risks
• Coordinate monthly check-ins and pulse surveys
• Partner with payroll and operations to ensure payments and expenses are processed smoothly
• Manage PTO for every Talent
• Manage offboarding for external talent, including feedback collection
• Maintain accurate records in Deel and our HR databases
• Coordinate with Client Success when necessary to ensure alignment on talent needs and expectations
• Support visa, documentation, or local compliance needs as applicable

Qualifications

• 2–4 years of experience in HR, operations, account management, or a similar client-facing role
• Experience managing remote teams or external talent in a global setting
• Proactive, organized, and extremely responsive
• Excellent communication and problem-solving skills
• Ability to juggle multiple accounts, stakeholders, and priorities
• Fluent in English (written and spoken) and confident communicating with international clients and talent
• Thrive in a fast-paced, high-accountability environment

Requirements

• Experience working with Deel or similar global employment platforms (bonus)
• Supported LATAM, African, or APAC markets in previous roles (bonus)
• Improved talent engagement, performance tracking, or onboarding processes (bonus)
• Worked at a staffing agency, BPO, or similar high-volume talent environment (bonus)

Application Process

• Fill in the application form
• Record a video showcasing your skill sets