[Hiring] HR Officer @Twoconnect

Role Description

We are seeking a detail-oriented People & Culture Administrator to deliver high-quality HR operational support across the employee experience while ensuring accuracy, compliance, and service excellence. This role plays a key part in maintaining effective people processes, supporting employee engagement initiatives, and enabling the smooth operation of the People & Culture function.

• Coordinate employee lifecycle activities, including onboarding, employee changes, transfers, probation reviews and offboarding.
• Prepare employment letters, contract variations and other HR documentation using approved templates.
• Process employee and organisational changes accurately within the HR information system.
• Maintain complete and current electronic employee records.
• Coordinate documentation and approvals between employees, managers, People & Culture, payroll and finance teams.
• Monitor the People & Culture shared inbox and respond to routine HR enquiries within agreed timeframes.
• Provide employees and managers with guidance on HR processes, systems, forms and company policies.
• Escalate sensitive, complex or employee-relations matters to the appropriate People & Culture representative.
• Monitor employee records and follow up missing, expired or incomplete documentation.
• Support the administration of licences, qualifications, security clearances and other role-specific compliance requirements.
• Assist with maintaining HR policies, procedures, templates and controlled documents.
• Coordinate policy acknowledgements and required employee confirmations.
• Support internal and external audits by compiling employee records and compliance documentation.
• Maintain accurate HR information in accordance with company policies, privacy requirements and Australian employment legislation.
• Handle confidential employee information with appropriate discretion.
• Coordinate employee recognition programs, including nominations, approvals, communications and rewards.
• Support the administration of employee benefits, discounts and wellbeing initiatives.
• Assist with employee engagement activities, events and People & Culture communications.
• Coordinate service-recognition milestones and associated employee communications.
• Support graduate, apprenticeship, work-experience and other early-career programs where required.
• Liaise with suppliers and service providers supporting employee programs and HR initiatives.
• Prepare regular and ad hoc HR reports using information from HR systems and internal records.
• Maintain accurate data relating to employee changes, compliance activities, recognition programs and HR enquiries.
• Identify HR data discrepancies and coordinate corrective actions with relevant stakeholders.
• Monitor recurring HR activities and deadlines to ensure required actions are completed.
• Process People & Culture purchase orders, invoices, accruals and internal chargebacks.
• Support budget tracking and maintain accurate records of HR-related expenditure.
• Identify opportunities to improve HR administration, data accuracy and employee support processes.
• Other role specific duties as they arise.

Qualifications

• A bachelor’s degree in Human Resources, Business Administration, Psychology or a related discipline.
• Previous experience in HR administration, HR coordination, People Services or a similar role.
• Familiarity with Australian employment legislation, Modern Awards and general HR compliance requirements.
• Experience within facilities management, building services, construction, engineering, property services or another operationally complex environment.
• Experience supporting geographically dispersed, technical, trade or site-based employees.
• Practical experience supporting employee lifecycle processes and maintaining employee records.
• Experience preparing employment documentation and processing employee changes.
• Strong administrative and organisational skills, with the ability to manage multiple priorities and recurring deadlines.
• High attention to detail and a commitment to maintaining accurate HR information.
• Strong written and verbal communication skills.
• A professional and service-focused approach to supporting employees and managers.
• Experience managing shared inboxes, responding to enquiries and escalating matters appropriately.
• Ability to handle confidential and sensitive information with discretion.
• Experience using an HR information system, employee database or similar business platform.
• Proficiency in Microsoft Word, Excel, Outlook and other business applications.
• Sound problem-solving skills and the ability to follow established policies and procedures.

Requirements

• Exposure to HR reporting, data analysis, compliance auditing or policy administration.
• Experience processing purchase orders, invoices, accruals or internal chargebacks.
• Experience coordinating employee recognition, benefits, engagement or wellbeing initiatives.
• Exposure to graduate, apprenticeship or other early-career programs.

Benefits

• Work from home.
• Mon - Fri: 9:00am – 6:00pm AEST/AEDT (adjustments will be made for daylight saving time).
• HMO with 2 free dependents and medical reimbursements.
• Government-mandated benefits.
• Work from home allowances.
• Opportunities to work with leading companies in Australia and beyond.
• Training programmes for career development.
• Engaging company outings, team activities and wellness sessions.
• Supportive, inclusive culture.
• Dedicated managers focused on your growth and success.

Company Description

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.