[Hiring] HR Manager @READING PARTNERS

Role Description

Reading Partners’ Human Resources Manager, AmeriCorps is responsible for supporting the people-facing and policy-aligned aspects of Reading Partners’ AmeriCorps program in close partnership with National Service, Talent, and other cross-functional stakeholders. Reporting to the Managing Director of Human Resources, this role helps ensure that AmeriCorps Volunteer-relations practices, escalated issue handling, and policy implementation are managed consistently and in alignment with organizational standards, while recognizing that AmeriCorps Volunteers are governed by distinct program rules and compliance requirements.

The HR Manager, AmeriCorps serves as an HR partner to the AmeriCorps program, providing guidance on sensitive AmeriCorps Volunteer-relations matters, policy alignment, documentation, and organizational risk.

This position is remote, and hires (upon start date) should reside in the District of Columbia, Maryland, Minnesota, New Jersey, New York, Oklahoma, South Carolina, Texas, Washington State, or Virginia.

What you’ll do:

• Support AmeriCorps Volunteer relations
  • Partner with National Service leaders and AmeriCorps program staff on sensitive or escalated AmeriCorps Volunteer relations matters.
  • Provide guidance on consistent documentation and issue-handling practices related to AmeriCorps Volunteer concerns, conflict resolution, and conduct matters.
  • Support the review and handling of complex AmeriCorps Volunteer grievances, complaints, and other elevated situations in partnership with relevant internal stakeholders.
  • Advise on organizational approaches to AmeriCorps Volunteer-relations matters while respecting AmeriCorps-specific policies, processes, and compliance requirements.
  • Help identify patterns or recurring themes in AmeriCorps Volunteer-relations issues and recommend process or policy improvements.
• Support policy alignment and organizational risk management
  • Lead the interactive ADA accommodation process for AmeriCorps Volunteers, including reviewing confidential medical documentation, determining reasonable accommodations, and partnering with National Service and regions and/or departments on implementation.
  • Partner with National Service to review AmeriCorps-related policies, procedures, templates, and guidance documents for alignment with organizational standards and practices.
  • Provide input when AmeriCorps processes intersect with broader organizational people practices, including documentation expectations, issue escalation, and communication standards.
  • Help assess organizational risk related to AmeriCorps Volunteer matters and elevate concerns appropriately.
  • Support change management and communication when updates to AmeriCorps or organizational policy affect Volunteer-relations practices.
  • Serve as a thought partner to National Service on policy/process improvements that affect AmeriCorps Volunteers.
• Provide consultation to managers and cross-functional partners
  • Provide guidance to leaders and program staff on HR-aligned practices related to AmeriCorps Volunteer relations, including handling sensitive conversations, documentation, and escalation.
  • Partner with Talent, National Service, and other departments as needed when AmeriCorps issues have implications for recruitment, training, internal communication, or organizational practice.
  • Contribute to cross-functional projects involving AmeriCorps Volunteers where HR perspective and partnership are needed.
  • Support the development of manager-facing tools, resources, or training related to Volunteer-relations practices.
• Support investigations and escalations
  • Participate in internal review of complex or high-risk AmeriCorps Volunteer concerns, including gathering information, reviewing documentation, and supporting timely follow-up.
  • Partner with internal stakeholders on escalated matters that may create organizational risk or require coordinated handling.
  • Recommend next steps on sensitive matters to the Managing Director of Human Resources and relevant program leaders, as appropriate.
• Other duties
  • Support additional projects and responsibilities related to HR partnership with AmeriCorps and cross-functional organizational priorities.
  • Perform other duties as assigned.

Qualifications

• At least 5 years of related Human Resources experience, including at least 1 year at a management level and at least 2 years of experience with employee relations, AmeriCorps Volunteer relations, interpersonal conflict resolution, investigations, compliance or a related people-support function.
• Bachelor’s degree in Human Resources, Management & Leadership, Business Administration, or a related field (or an equivalent combination of education and experience).
• Proficiency with web-based software tools, such as Google Workspace and HRIS products (Paycom preferred).
• Experience applying HR policies and exercising sound judgment in sensitive employee, volunteer, or participant relations matters.
• Demonstrated ability to learn and apply complex program, regulatory, and organizational requirements; strong cross-functional partnership and escalation judgment.
• Commitment to fostering an inclusive and collaborative work environment.
• Deep belief in our mission and root your work in our core values.
• Ability to prove eligibility to work legally in the U.S. and that you are at least 18 years of age.

Requirements

• HR Certification, such as PHR, SPHR, SHRM-CP, or SHRM-SCP (highly preferred).
• Experience in the Human Resources department supporting multiple states, especially California.
• Experience in a non-profit organization, especially a grant-funded NPO.
• Familiarity with the unique status, compliance considerations, and service life-cycle needs of AmeriCorps members is strongly preferred.
• Experience supporting AmeriCorps programs or other federally funded, grant-funded, volunteer/member-based, or otherwise highly regulated programs.
• Experience using Paycom.
• Intermediate-level Sheets (or Excel) skills.

Benefits

• Health & Insurance Benefits: Medical, dental, and vision insurance with substantial employer contributions toward both employee and family premiums; life and disability insurance at no cost to employees; and a free Employee Assistance Program (EAP).
• Pre-Tax Medical Support: Significant pre-tax employer funding to help offset employees’ out-of-pocket medical expenses, including providing first dollar coverage for some plan options.
• Mental Health Support: Spring Health for easy access to therapy, coaching, and wellness resources, including six sessions provided at no cost to employees.
• Inclusive Health Support: Carrot for guidance and support related to hormonal health, fertility, family-building, and gender-affirming services.
• Retirement Benefits: 403(b) retirement plan with immediate eligibility to participate and to receive employer matching contributions.
• Paid Time Off: Flexible Paid Time Off (Unlimited PTO) and Paid Parental Leave for up to 8 weeks for birth and non-birth parents.
• Holidays & Office Closures: 14 paid holidays annually, plus one week of office closure in early July and two weeks in late December.
• Culture & Growth: A dynamic, mission-driven culture with a strong commitment to employee development and career growth.