[Hiring] HR Case Worker @Public Sector Resourcing

Role Description

On behalf of Defra, we are looking for HR Caseworkers (HEO) (Inside IR35) for a 4-month contract based remotely.

As an HR Caseworker, you will:

• Provide advice, coaching and guidance to managers in Environment Agency and Natural England dealing with low-risk employee relations issues, including absence and performance management, probation, ill health retirement, and employee moves on medical grounds.
• Support our increased focus on early intervention and prevention across Defra group, helping to deliver manager training, tutorials, and bookable drop-in sessions on topics such as difficult conversations, informal resolution, performance, disciplinary, and grievance matters.
• Work within the Professional Standards Unit, supporting the Speak Up campaign and the expansion of the mediation offer, including coordinating and promoting Speak Up activity and supporting mediation and casework continuous improvement activity.
• Support casework data and reporting, maintain guidance and shared resources, and help ensure documentation and processes are ready for the introduction of a new system.

Qualifications

• Experience of working in an operational HR environment and applying HR policies to employee relations issues, with experience managing complex and high-risk casework.
• Stakeholder management experience.
• Strong communication, coaching and interpersonal skills, including the confidence to influence and appropriately challenge managers in difficult or sensitive situations.
• Able to assess information, identify risks, manage competing priorities and work collaboratively across HR and the wider business.
• Some experience of coaching, delivering training, briefings, workshops or learning sessions, either virtually or face-to-face.
• Comfortable presenting information clearly to groups, explaining HR policies or processes in an accessible and practical way, and adapting their approach to meet different levels of knowledge and experience.

Requirements

• Confidence in facilitating discussion, responding to questions and using existing training materials to support learning and build manager capability would be beneficial.
• CIPD Level 5 or Associate-level qualification, or equivalent relevant HR experience, would also be advantageous.

Benefits

• Disability Confident employer encouraging applications from disabled and neurodivergent candidates.
• Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review.