[Hiring] Head of People/VP of Human Resources - ITSM/ESM Research @Prolific Academic

Role Description

We're looking for HR and People Operations leaders with hands-on experience selecting and using ITSM or ESM platforms to join our Expert Network as subject matter experts. If you have the necessary experience, we'll send you a quick 10- to 15-minute test to assess your skills and suitability for our research tasks. If successful, you'll be invited to join Prolific as a participant, where you'll get paid to share your expertise with researchers and organisations who need real-world People Ops insight.

Researchers looking for your skills tend to pay up to $200 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.

Qualifications

• Director-level or above experience in HR, People Operations, or a related function
• Deep background in one or more areas such as HR Operations, People Operations, Employee Relations
• Current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
• Experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management
• The ability to draw on complex People Ops workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight
• Exceptional written communication skills and a high level of attention to detail when responding to questions on HR policy, compliance, or service management topics
• A PayPal account to receive payment from our clients

Requirements

• Answering Research Questions: share your expert perspective on topics such as internal ticketing workflows, employee service requests, HR policy, and people operations processes
• Scenario Review: apply your real-world experience to assess and respond to HR and People Ops scenarios, such as employee onboarding requests, ticket triage, leave administration, and internal helpdesk workflows
• Surveys & Interviews: participate in structured surveys or interviews where your domain expertise informs research into service management practices and HR operations
• Product & Process Feedback: provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in HR and People Ops contexts
• Framework Input: contribute subject matter expertise to help research teams better understand how HR and People Ops functions use and evaluate service management platforms

Benefits

• Competitive pay rates
• Flexible hours
• Ability to work from home