[Hiring] Head of People @Community Phone

Role Description

You will own the following responsibilities:

• Hire the top 1% of talent, ensuring that every hiring manager is held to a high standard.
• Build and lead the recruiting team, initially running searches yourself while expanding the team.
• Grow the company to about 150 to 160 people by the end of 2027, adding 12 to 20 non-rep roles and 25 to 30 reps.
• Manage tight funnel metrics like pass-through rates and time to hire, and measure the quality of hires after they start.
• Ensure hiring aligns with the company mission and that new hires are likely to grow and succeed.
• Be well-networked to deliver world-class hiring and effectively communicate the value of Community Phone to candidates.

You will also:

• Be the primary voice of culture alongside the co-founders, ensuring everyone understands the mission and their role.
• Retain remarkable talent by providing them with the space, control, and authority to excel.
• Conduct quarterly talent reviews with leaders to assess team performance and manage attrition.
• Advise leaders, including the CEO, on hiring standards and performance management.
• Ensure the company culture scales globally, supporting international and remote work.

Additionally, you will:

• Partner with the executive team to build a strong leadership bench.
• Keep the leadership team aligned on departmental needs and stages.
• Maximize the effectiveness of quarterly offsites.
• Enhance onboarding processes, especially for leaders, to ensure they feel connected to the mission.
• Develop strategies and systems for leveling, compensating, and reviewing performance.

Qualifications

• 8+ years in people leadership, including a seat at the executive table at a company of 250+ people.
• Ability to identify extraordinary talent and explain its value.
• Experience in hiring and managing recruiters effectively.
• Strong understanding of company culture and the ability to uphold it.
• Strategic thinker with a systematic approach to leadership and performance management.

Requirements

• Experience designing compensation philosophies and managing first-time managers.
• Ability to make fair and timely exits when necessary.

Benefits

• Fast-growing, YC-backed company culture built on curiosity and action.
• Direct reporting to Ellie Lasater-Guttmann, a co-founder.
• Participation in the leadership team.